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Senior Manager, Communications and Creative Services

Apple, Inc.
United States, California, Cupertino
December 29, 2022
Summary Posted: Sep 2, 2022 Weekly Hours: 40 Role Number: 200418502 Do you love understanding every detail of how new technologies work? Join the team that serves as Apple's nerve center, our Information Systems and Technology group. There are countless ways you'll contribute here, whether you're coordinating technology needs for product launches, designing music solutions for retail locations, or ensuring the strength of in-store Wi-Fi connections. From Apple Pay to the Apple website to our data centers around the globe, you'll help design and manage the massive systems that countless employees and customers rely on every day. You'll also build custom tools for employees, empowering them to solve complex problems on their own. Join our team, and together we'll explore all the ways to improve how Apple operates, freeing our employees to do what they do best: craft magical experiences for our customers. The Strategy and Programs team within IS&T leads strategic multi-functional initiatives across IS&T, including how we inform and collaborate with our employees. We are looking for an authoritative leader for the Communications and Creative Services team who will develop and implement communications strategies to inform, engage, align and encourage employees. In this role you are part strategist, part coach, part editor. You are a capable people leader who can recognize, develop and cultivate others' talents to help them succeed. You are especially savvy navigating a large multi-functional organization with gravitas and clarity. You have a passion for nurturing relationships with business partners and senior leaders, while never losing your footing and rooting in the day to day work. Being a leader of strategy, you are able to adapt and flex to different types fo people and ways of working to successfully get to a shared outcome. This means setting the example for others and bringing them along. This is an exciting time for the organization when we are crafting the future for how we communicate and connect with our IS&T employees and the rest of Apple! Key Qualifications 10+ years developing and presenting communications plans and strategies within a media, marketing, publishing, or PR environment. With several years of experience leading functional teams of strategists, creatives, and editors. Shown passion for the audience experience, design, written and rich media communications, and knowledge for how to use each to achieve communications goals. Ability to 'see around corners' and think about the long term needs, goals and strategies for effective engagement and communications. Ability to fluidly navigate between strategy and execution (can develop high-level strategic plans and also produce crisp, clear communications). Outstanding writing skills and strong ability to craft messages or communication campaigns that motivate behavior change and mobilize our people. Experience working with international extended teams to define global communication strategies and support the needs of our regions. Extraordinary ability to grow internal relationships, work optimally within multi-functional teams and lead through ambiguity as a leader and directly responsible individual. Validated ability to understand business challenges and formulate effective communication strategies that support the audience needs and business goals. Strong learning agility and curious attitude; ask questions, listen, learn and apply insights to changing conditions. Deep experience in executive and business communications, with a preference for operations and tech focus Excellent interpersonal and communication skills Description Develop and execute our communications strategy for IS&T, which will include a wide breath of responsibilities such as: Craft and publish a wide variety of materials such as executive presentations, email communications, web content, newsletters, etc Support IS&T-wide communications efforts like all-hands meetings, tech summits, CIO messages, announcements, etc Work closely with product and engineering teams, develop product launch campaigns to build excitement and awareness around new Apple-wide systems launches or updates Support employee initiatives and programs like career development, leadership development, performance evaluations, rewards and recognitions Innovate and develop current and new channels to effectively get messages out, reaching the widest audience possible You have the ability to define and measure what success looks like by developing metrics and being able to describe outcomes in clear and sensible ways people can understand and come back to Drive and maintain senior leadership engagement and alignment, facilitating and supporting key decisions. Implement standard methodologies and processes (e.g. for planning, resource needs/management, schedule management and communications) and help drive adoption of them throughout the organization. Education & Experience Bachelor's degree (or equivalent). Additional Requirements Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $163,000 and $291,000, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.