Who are we? We're and , services of We help connect professionals with the careers they want and companies with the talent they need-which we do by providing online access to relevant and meaningful jobs, candidates and insights within the communities we serve. And we're looking for talent like you to join us in our mission to Connect Futures Now. Why join us? We're a team of passionate achievers partnering for the success of our customers and colleagues. We're transforming the markets we serve by celebrating flexibility, ingenuity and inclusivity in all we do. We're engaged in challenging, meaningful work to enhance the livelihood of those using our services. We're coalescing in open, collaborative and dynamic environment where everyone's voice matters. And so as you grow your career with us, we all thrive. Why this role? As Client Success Partner - MM you'll be responsible for driving proactive client engagement, ensuring the client is achieving their defined outcomes through products and services at the Mid-Market client level. In this role, you'll be responsible for:
- Driving client success of Mid-Market level clients
- Driving strategic client engagement to fully understand the client journey and key success factors
- Building, fostering and maintaining strong client relationships with key business stakeholders
- Coalescing client feedback to drive product innovation and influence the product roadmap
- Educating and reporting on client health and key data insights to promote increased product usage and anticipate client needs
- Participating in regular business reviews with clients to align and report on program goals
- Expanding client revenue through identification of opportunities
- Empathetic approach to anticipate clients needs, thoughts and behaviors
- Acting as a product evangelist
- Promoting of content through social media (blog posts, articles, industry trends, product enhancements etc.)
- Driving a consistent client communication practice that promotes product value and service
- Teaching and sharing knowledge with clients and promote company learning events (webinars, conferences, etc.)
- Ensuring all product enhancements are communicated effectively to ensure client usage and success
- Listening effectively with the intent to understand clients delight with both product and service
- Approaching client engagement with the Golden Rule "treat others as you would want to be treated"
- Executing on individual & team goals centered on client engagement to drive client loyalty, retention and expansion
For this role, we're requiring: Knowledge, Skills, Abilities
- Microsoft Office products knowledge
- CRM system product knowledge, preferably SalesForce and ChurnZero
- Entrepreneurial, disciplined and results-driven
- Ability to work in a team environment
- Strong organization and time management skills
- Detail-oriented
- Energetic and self -motivated, with an ability to work independently
- Excellent verbal and written communication skills
- Ability to pinpoint problems proactively
- Assess client trends through data analysis
Education, Experience
- High school diploma required; Associates degree preferred or relevant experience
- 1+ years supporting mid-market level clients to drive engagement, loyalty, retention, and expansion
- Strong selling skills with utilization of key data insights to promote product and service value
Compensation Base salary/pay plus commissions of $50,000 - $60,000 per year at 100% of plan targets. Offer will depend on location and level of job-related knowledge, skills, abilities and experience.
Benefits Healthy living - medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs Future living - 401(k) match, performance bonuses, education assistance, learning & development Enjoy living - generous paid time off, parental leave, flexible summer hours, social & giving events How to apply?
You can apply below. You'll just need to provide your resume and answer a few questions-it'll only take you a few minutes! All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
|