Director, Business Operations

Cisco Systems, Inc.
United States
December 09, 2022
What You Will Do This role provides Operations support to the Senior Leader of Cisco CX Lifecycle Solutions. We are looking for a skilled professional with a mix of business acumen, interpersonal and communications skills who will work across a dynamic team and learn about the many facets of Cisco's Global Customer Experience organization. Support the Senior Leader of CX Lifecycle Solutions and be flexible to work around his/her schedule; define and drive the operating rhythm (cadence, content and logistics for business, operational, and strategic reviews) Partner with the leadership team to align and execute against the CX Lifecycle Solutions vision & charter. Utilize operational and organizational effectiveness frameworks to help structure the team's thinking, drive transparency, facilitate cross-functional alignment and strategic decisions to facilitate accelerated and seamless execution. Partner with Finance on financial strategy, budget & headcount planning and drive effective spend management and forward-looking fiscal budget planning. Drive key initiatives, cross organizational program management and change management. Develop and manage critical metrics to measure execution against organizational priorities Partner closely with P&C to provide insight on global talent planning, and drive an inclusive culture Build productive and positive relationships across the organization at all levels to drive influence Who You'll Work With You will operate effectively across a matrix organization that spans CX globally, with a strong focus on CX Lifecycle Solutions, various strategic teams within ONEx, Finance, People and Communities, etc. Who You Are Minimum Qualifications 8+ years of experience in leading strategy, planning and operations functions Ability to work with & guide a senior leader and their management team Attention to detail and ability to execute against tight timelines Strong operational and organizational skills Desired Skills Leadership in tackling multiple, complex issues Understanding of software lifecycle, SaaS business models is preferred Work cross-functionally in a matrix organization Planning and budget experience Enjoys working in a fast-paced, changing environment Strong influencing, communication, and facilitation skills MBA preferred but not required Why Cisco At Cisco, each person brings their rare talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We connect everything - people, process, data and things - and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices. *We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified individuals will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.