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Centralized Follow-Up Specialist

Planned Parenthood of Wisconsin, Inc.
United States, Wisconsin, Milwaukee
302 N Jackson St (Show on map)
February 07, 2023
PLANNED PARENTHOOD OF WISCONSIN, INC. WISCONSIN (STATEWIDE) CENTRALIZED FOLLOW-UP SPECIALIST At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 60,000 patients annually in 22 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe, healthy and strong! This is an excellent opportunity for a Centralized Follow-Up Specialist (40hrs/wk., benefits eligible). PURPOSE of POSITION: Under the direction of the Director of Centralized Follow-Up (CFU) and Care Coordination, the CFU and Care Coordination Specialist will be responsible for providing medical follow-up to patients as well as assisting licensed staff with CFU processes. QUALIFICATION REQUIREMENTS: Commitment to quality healthcare. Ability to carry out multiple assignments and follow through with complex assignments. Excellent customer service skills. Excellent organizational skills. Excellent problem solving skills. Excellent interpersonal, written and verbal skills. Proficient in Office 365 and Microsoft Office Products and demonstrated computer skills. Demonstrated abilities and experiences with working with diverse populations. Ability to work independently and as a team member. Ability to handle sensitive information in a confidential manner. Willingness and ability to work a flexible schedule, including evenings and weekends. CPR certifiable. EDUCATION and/or EXPERIENCE: High school diploma or equivalent. Two years of experience in healthcare or social service setting is required. Experience in family planning or an abortion setting strongly preferred. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands of the position necessitate hearing, talking, handling and grasping regularly. May require lifting up to 30 pounds. Specific vision conditions include close vision reading. Requires the ability to operate a computer, telephone, fax, copy machine and adding machine or calculator. Requires the ability to operate medical equipment. WORKING CONDITIONS: The position is generally performed in a medical office environment but involves frequent interruptions. The noise level is generally low to quiet. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations, however, may be made to enable individuals with disabilities to perform said essential functions. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training. Must have reliable transportation. This position requires occasional traveling to Milwaukee, therefore a valid driver's license and auto insurance in accordance with agency liability standards will be required. Evening and/or weekend hours are occasionally necessary. Essential Duties and Responsibilities: Provide medically accurate education for all laboratory & medical results as assigned in the CFU and care coordination center and accurately document in the medical record/plan. Accept and manage tasks, make second and third contact attempts within specified time frame for all centralized follow-up along with the necessary information sheets. Run daily reports from electronic health records to determine next action steps in follow-up. Maintain next action date tickler system in the electronic health system. Make appropriate appointments in PPWI's practice management system for patients at all health centers for specific treatment and follow-up of abnormal lab results and in-house referrals. Answer phones, check medical results voicemail throughout the day, return appropriate calls and document client information from calls. Meet metrics for volume/time for reminder letters and contact attempts. Enter necessary STI information into the State's WEDSS system within the necessary timeframes. Scan all lab results as assigned into the electronic health record system. Manage incoming and outgoing medical records requests. Maintain ongoing and appropriate communication with all staff in the CFU & care coordination center as well as the patient services team. Complete abstraction work as needed. Assist with quality assurance activities as appropriate. Perform clerical and/or administrative duties as assigned. Complete other duties as assigned. PPWI is an equal opportunity employer committed to diversity in the workplace.