Location: US-CA-Folsom
Type: Full Time
ID: 2023-6264
Overview
The
Director, ESM leads our IT Service Management function, ensuring that the team meets business needs through an actively managed service portal, optimized service delivery processes, achieving service level targets, and providing meaningful performance metrics and reporting.
This role is accountable for a key program aimed at transformational change our IT service and support solutions, including the deployment and integration of ServiceNow with PowerSchool's methodologies. The incumbent will provide strategic guidance and oversight to internal and external service providers, ensuring consistently high-quality services with limited/no escalation required. The Director, ESM oversees teams (both direct and matrixed) to deliver reliable and consistent outcomes to internal business partners on a day-to-day basis.
Overall, the Director, ESM creates a vision, establishes our overall IT service strategy, sets goals and objectives, manages performance and deliverables, and develops/mentors staff.
Responsibilities
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides leadership, direction, and performance of technical teams to ensure the delivery of IT services.
- Provides the vision and leadership for the team ranging from short term tactical steps to long term direction and strategy.
- Leads strategic technological planning to achieve business goals by prioritizing technology initiatives to enhance the enterprise architecture and coordinating the evaluation, deployment, and management of current and future technologies.
- Develops business case justifications and cost/benefit analyses for technology spending and initiatives.
- Collaborates with the appropriate departments and outside vendors to develop and maintain a technology plan that supports organizational needs.
- Directs development and execution of a disaster recovery and business contingency plan.
- Track record of analyzing complex business needs and recommending technical solutions to Senior Leadership/Executive Teams.
- Ensures adequate IT resources and support for remote users (including international travelers and employees), and subsidiaries.
- Provides technical support in addressing building and equipment maintenance services, along with other services necessary for buildings and business operations.
- Defines and communicates corporate procedures, policies, and standards for the organization for acquiring, implementing, and operating hardware.
- Contributes collaboratively within a fast-paced environment to ensure design and delivery of high-quality solutions which adhere to industry standards for architecture, security and privacy, and best practices.
- Conducts research to remain up-to-date and knowledgeable regarding industry trends and emerging technologies in anticipation of new business processes and system alterations.
- Directs and prioritizes the workload of subordinate personnel and assists with workload prioritization as needed.
- Ensures continuous delivery of technical services through oversight of service level agreements with end users and monitoring of systems, programs, and equipment performance.
- Conducts and coordinates analysis, design and implementation of computer-based information systems to meet user requirements.
- Conducts interviews and makes recommendations for new hires, consultants and/or replacement personnel.
- Other duties and responsibilities as assigned by leadership.
Qualifications
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
- Bachelor's degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)
- 10+ years related experience in technology management, customer relationship management and staff management.
- Ability to work with multiple technologies, aptitude for new technologies and ability to effectively apply technological solutions to business problems.
- Proven experience in planning, organization, implementation and development of system infrastructure.
- Experience successfully managing the support of systems, or infrastructure environments.
- Measures personal success through impact on business results, and client service.
- Able to stand back from immediate problems to focus on more far-reaching ideas.
- Develops a strategic plan to realize the vision.
- Revises and adjusts strategy considering changing circumstances.
- Takes a long-term view of organizational success.
- Native ability to function in multiple roles simultaneously and demonstrate key attributes for working at the next level of seniority.
- Experience managing multiple medium-to-large projects across multiple functions including planning, analysis, design, development, implementation, and satisfaction of project requirements.
- Experience managing and mentoring team members including providing stretch opportunities and coaching to develop a team and deliver results.
- Proven experience successfully managing business and technical resources under an integrated project plan to ensure the alignment of resources.
- Experience presenting, escalating, and providing solutions to senior leadership.
- Experience managing a variety of viewpoints to build consensus and create positive outcomes for all parties with a proven record building relationships with those responsible for execution.
- Ability to quickly assess work for areas of risk, identify gaps and recommend areas for improvement.
- Showcases strong organizational effectiveness, improvement, and development skills.
Preferred Qualifications
- Project Management (PMI) or Agile Certification
Compensation & Benefits
PowerSchool offers the following benefits: ?
Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)?
Flexible Spending Accounts and Health Savings Accounts?
Short-Term Disability and Long-Term Disability?
Comprehensive 401(k) plan?
Generous Parental Leave?
Unrestricted paid time off (known as Discretionary Time Off - DTO) ?
Paid Community and Volunteer Time Off (VTO)?
Wellness Program, including ClassPass& Employee Assistance Program?
Tuition Reimbursement?
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage?
?
A reasonable estimate of the base compensation range for this position is $125,000 - $200,000. The compensation range is specific to the United States and incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing .
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Please see job description
PI202358447
|
PowerSchool
January 28, 2023