Perform UI customizations and configuration leveraging ServiceNow Development languages. Perform ServiceNow implementation tasks including but not limited to configuration, integration, testing, requirements gathering, and solution design. Work with business users to identify, build, and refine business requirements and workflows. Develop systems integrations and process automation- fully utilizing the platform's workflow capabilities. Develop robust workflows using JavaScript. Configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each (including CMS/Service Portal). Partner with the team and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow. Schedule & verify instance clones. Support update set creation and migration. Perform error identification/remediation across all instances, including working directly with end users to resolve issues. Contribute to ServiceNow releases. Maintain expert knowledge of the ServiceNow platform. Develop, configure, and improve core and custom applications. Create technical documentation of custom applications. Creating test scripts for QA processes. The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned. SUPERVISION RECEIVED: Executive Director of ServiceNow and Web Development SUPERVISION GIVEN: N/A
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