Per Diem Patient Service Representative (Northern Light Mayo Hospital) - Dover Foxcroft, ME

Join us for our virtual career event to chat 1:1 with Recruiters regarding Patient Access roles in the State of Maine!
8/24/2023 from 10AM-1PM CST
Live Q&A Session with an OptumInsight Manager at 11AM CST
Registration link:

$3000 Sign On Bonus For External Candidates

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.

Responsible for providing patient - oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co - pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast - paced, customer - oriented clinical environment.

Per Diem associates must work a minimum of 16 hours per month, usually 2, eight - hour shifts. And even these hours are extra flexible at times, allowing 4-hour blocks and sometimes less depending on the need. Per Diems work when there is a vacancy and we have a number of vacancies currently. There are opportunities to work the minimum, 16 - hours per month and there are opportunities to work considerably more. We welcome and encourage you to pick up even more shifts, but we also respect your need for student - work - life balance. For candidates willing to travel to any higher need area, we will pay travel expenses / personal mileage on top of the base salary.

This position is a per diem OR as needed role, Monday - Sunday. Employees are required to work our normal business hours of 6:30 AM - 8:30 PM including the flexibility to on call (for staff call outs, meetings, on vacation) and work weekends based on business need. Our office is located at NORTHERN LIGHT MAYO HOSPITAL, 897 WEST MAIN ST, DOVER FOXCROFT, ME, 04426. We offer 30 days of training.

Primary Responsibilities:

• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
• Gathers necessary clinical information and processes referrals, pre - certification, pre - determinations, and pre - authorizes according to insurance plan requirements
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
• Collects patient co - pays as appropriate and conducts conversations with patients on their out - of - pocket financial obligations
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
• Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Maintains up - to - date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent experience
• 1+ years of customer service experience in a hospital, office setting, customer service setting, OR phone support role
• 1+ years of computer experience
• Ability to work in a per diem OR as needed schedule
• Ability to work any shift between the hours of 6:30 AM - 8:30 PM from Monday - Sunday including the flexibility to on call (for staff call outs, meetings, on vacation) and work weekends based on business need
• Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu vaccination doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

• Experience with using Microsoft Office products
• Experience in a hospital patient registration department, physician's office, OR any medical setting
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Experience in insurance reimbursement and financial verification
• Ability to perform basic mathematics for financial payments
• Experience in requesting and processing financial payments

Soft Skills:

• Strong interpersonal, communication, and customer service skills

Physical and Work Environment:

• Standing for long periods of time (10 - 12 hours) while using a workstation on wheels and phone / headset

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.^SM

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED