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Service Content Data Analyst

Apple, Inc.
United States, Austin
May 30, 2023
Summary Posted: Mar 1, 2023 Weekly Hours: 40 Role Number: 200463695 Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Service Content team is seeking an expert Tableau dashboard designer to build reports that will drive action within the training team and partner organizations. Key Qualifications Demonstrable ability to tell important stories with data 2+ years experience with Tableau (A portfolio of Tableau dashboards may be requested) Tableau Certified Data Analyst Proven understanding of ETL processes, relational database principles, SQL, Data Optimization, and a keen eye for design. Proficiency in SQL in the MPP/No SQL databases like Snowflake Solid grasp of Keynote, Numbers, and Excel Excellent verbal, visual, and written communication skills, especially an ability to simplify sophisticated data into useful insights Ability to think critically about solutions, and debate the merits of different approaches with team members High attention to detail, organization, team-orientation and an ability to work under tight deadlines Digital Media experience is a plus Description Spearheading the design, development, and deployment of Tableau dashboards, including data preparation and ensuring data integrity, working closely with stakeholders to collect business requirements, and design engaging, informational dashboards. The ideal candidate is diligent, passionate about data integrity, and demonstrates solid attention to detail with a talent for crafting simple solutions to sophisticated analytical challenges. The candidate should be able to articulate a viewpoint on the design of dashboards while collaborating with stakeholders and other team members on the design of the final solution. The individual must be a strong verbal and written communicator as well as skilled in adapting their communication style based on their audience. This candidate will be encouraged to present dashboard solutions to stakeholders. Education & Experience Bachelor's or Master's degree (CS or quantitative emphasis preferred, some academic experience with statistics preferred). Snowpro Certification a plus. Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Additional Requirements - Work with stakeholders throughout Apple to understand the way that their business operates - Apply database design best practices and business requirements to build effective data schemata - Sustain and improve existing Tableau dashboards to better meet business requirements - Build presentations that summarize the most important insights from the analysis, and be able to communicate the results to stakeholders and executives - Provide subject matter expertise to members of the organization - Efficiently deliver ad-hoc analyses