Retail Assistant Store Manager I

Assists the Store/Facility Manager in managing and operating a retail store, donation processing center and/or
warehouse operations. Provides exceptional customer service through the efficient management of store
associates, donations, processing, stock rotation, inventory, and sales. Properly maintains the appearance of the
facility and merchandise to encourage shoppers in support of our mission related
services.
Essential Duties and Responsibilities
* Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and
Excellence. (I-CARE Values)
* Provides amazing customer experiences to all internal and external customers. (ACE Values)
* Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,
Excellence) values.
* Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
* Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team
members feel respected, accepted, and included.
* Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back,
Sort)
* Maintains clean work environment.
* Obtains and maintains forklift and walk-behind stacker certification.
* Obtains and maintains first-aid / CPR / BBP certification.
* Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
* Recognizes when team members need coaching and provides immediate coaching when applicable.
* Issue refunds and resolves customer concerns.
* Trains Retail Team Member IV in delivery of new Retail Team Member training.
* Demonstrates a mastery in production and customer service management through evaluation.
* Completes Retail Store Manager prerequisite training.
* Reports known or suspected security and/or theft problems to a member of store management, appropriate
District Manager, and/or Asset Protection department.
* Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same
to meet CARF, Department of Labor, and other regulatory standards.
* Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager; see
Supervisory Responsibilities below.
* Leads assigned retail store location on an interim basis at the direction of Retail District Manager.
* Performs all administrative and clerical duties including but not limited to completing opening/closing duties,
making bank deposits, and securing the building at the direction of the Store Manager in accordance with
established guidelines.
* Ensures compliancewith establishedsafety, security, sales, moneyhandling (as applicable), and record keeping
procedures and practices.
* Verifies that the quality and quantity of merchandise is adequate to obtain sales and production standards.
* Coordinates shipments and makes adjustments to merchandise categories and production schedules as
needed.
* Coordinates transportation shipments and reporting on a daily basis.
* Ensures merchandise is priced in accordance with established standards for retail stores as applicable.
* Implements seasonal planograms, floor sets, store signage, and sales promotion activities for retail stores as
applicable.
* Optimize floor space based on product flow to ensure efficient production.
* Assists Truck Drivers and other agency personnel in performance of their duties.
* Must be able to work flexible hours, available to open and/or close assigned retail location as required, make
bank deposits, and secure building to ensure success of the operation.
* Must be able to respond to emergencies at any time as needed.
* Performs other job-related duties as assigned.