Patient Financial Clearance Representative Senior
Virginia Commonwealth University Health Systems | |
United States, Virginia, Richmond | |
Sep 22, 2024 | |
The Patient Financial Clearance Representative Senior demonstrates strong customer service orientation while handling all business functions in an assigned area to secure the appropriate patient information; ensure that registration data is correct and accurate; validate insurance eligibility, enter information into appropriate systems, collects co-pay (if applicable), and assist with financial counseling and financial clearance, as necessary. This role performs all aspects of the Patient Financial Clearance rep position as needed. In addition, the Patient Financial Clearance Representative Sr. provides real time training when there are new representatives, providing troubleshooting guidance and mentorship.
Essential Job functions:
Patient Population: Not applicable to this position. Employment Qualifications: Preferred Education: N/A Licensure/Certification Required: N/A Licensure/Certification Preferred: N/A Minimum Qualifications: Minimum three (3) years of previous experience in a health care setting to include: Experience in commercial, managed care and governmental health insurance plans and One (1) year experience in insurance plan authorization and referral requirements; or medical billing Other Knowledge, Skills and Abilities Required: Previous experience using a personal computer and various software applications, including Microsoft, e-mail, etc. Strong customer service skills and patients/customers centered focus in a positive manner in all situations. Cultural Responsiveness: Other Knowledge, Skills and Abilities Preferred: Use of Patient Registration or other medical billing/registration systems, ICD and CPT coding, medical terminology Working Conditions: General office environment. Prolonged periods of working alone. Physical Requirements: Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards: Repetitive hand arm/hand movements Mental/Sensory - Emotional: Emotional: Steady-paced environment, Frequent and intense customer interactions, Able to adapt to frequent change Workday Day (United States of America)EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4. |