Overview
Provides face to face and/or telephonic support to facilitate client transitions through the health care system by providing information and promoting linkage between patient and healthcare providers and community-based organizations. Functions as navigator, client educator, advocate, and client empowerment facilitator. Provides information and guidance to the patient and/or caregiver resulting in effective care transitions, improved self-management skills and knowledge, and enhanced communication allowing them to remain safely in their home/community. Also provides administrative and customer service support. Works under general supervision.
Compensation:
$23.17 - $28.96 Hourly What We Provide
- Referral bonus opportunities
- Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
- Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
- Employer-matched retirement saving funds
- Personal and financial wellness programs
- Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
- Generous tuition reimbursement for qualifying degrees
- Opportunities for professional growth and career advancement
- Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
What You Will Do
- Reviews referral list of clients and prioritizes to assess for follow-up needed/actions required.
- Conducts phone and field outreach to locate and encourage client participation in program services.
- Establishes and promotes and ongoing collaborative relationship with client, care managers, direct caregivers, physicians, nurses, agencies, and other facilities.
- Educates client about program services, benefits, and self-help techniques.
- Advocates effective recovery-based and/or behavioral health services on behalf of client. Assists in clarifying therapeutic, rehabilitation and recovery goals if applicable.
- Develops inventory or resources that will meet the client needs as identified in the assessment process.
- Assess Social Determinants of Health (SDoH) and provide care coordination to address barriers of care.
- Identify client issues/concerns and intervene as necessary and/or refer to appropriate resources to optimize the client's quality of life (i.e., care team, community linkages, and behavioral health).
- Prepares detailed, accurate and timely documentation.
- Works closely with the care team to monitor and track client progress.
- Resolves and coordinates issues and member complaints impacting the delivery of services.
- Adheres to client treatment plans by providing education, coaching and support to the client and or their family members.
- Educates, coordinates, and provides resources to reduce inappropriate utilization of emergency room (ER) and hospital service.
- Participates in case conferences, staff meetings and training programs.
- Protects the confidentiality of client information and adheres to company policies regarding confidentiality.
- Ensures compliance with payors' policies and procedures as well as all Federal and State regulations.
- Participates in special projects and performs other duties as assigned.
- This is a field-based position that requires flexibility to travel throughout all 5 boroughs and Westchester.
Qualifications
Licenses and Certifications:
- Valid driver's license may be required as determined by operational/regional needs. preferred
Education:
- Associate's Degree in Human Services or a related field or the equivalent work experience required
Work Experience:
- Minimum of two years of experience in a mental/behavioral health, health care or human services setting required
- Experience working with homelessness, mental illness, and/or substance using populations. preferred
- Effective oral/written/interpersonal communication skills. required
- Intermediate to advanced in using technology and working in different medical management platforms. preferred
- Comfortable working independently. preferred
- Bilingual skills as determined by operational needs may be preferred
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