Overview
As a Senior Transitional Care Assistant, you act as a navigator, educator and advocate, you will empower your clients with the knowledge and tools they need for seamless transitions of care. You'll serve as a liaison between the client and the healthcare delivery team, while also providing
administrative and customer service support.
Compensation:
$25.46 - $31.86 Hourly What We Provide
Referral bonus opportunities Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matched 401k retirement saving program Personal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program Generous tuition reimbursement for qualifying degrees Opportunities for professional growth and career advancement and CEU credits
What You Will Do
Understands and discusses the client-defined healthcare and functional goals and anticipated post-discharge care needs to ensure a smooth transition home or to other level of care setting. Works closely with the Care team to monitor and track client progress. Prepares detailed, accurate and timely documentation. Facilitates periodic case record reviews and case conferences with the Care team for assigned clients. Establishes and promotes an ongoing collaborative relationship with direct caregivers, hospital administration, physicians, nurses, discharge planners, case managers, social workers, unit clerks, homecare agencies and other facility personnel. Documents all interaction with the interdisciplinary team in the EMR. Follows up with clients and maintains expected timeframes as per workflow.
Qualifications
Licenses and Certifications:
Education:
Associate's degree in human services or a related field or the equivalent work experience, required Bachelor's degree in a human services or related field, preferred
Work Experience:
Minimum of two years of customer service experience in the medical field (i.e., hospital, long term care, home care, medical office), required Ability to adapt to change and work in a team-based environment, required Strong follow up skills required, as well as the ability to manage multiple priorities, required Demonstrated ability to educate clients, conduct phone interviews/coaching, and coordinate services for multiple chronically ill patients, required Must be organized and detail oriented Experience entering data, navigating, and retrieving information through computer systems, required Proficient computer skills in Microsoft office, preferred Bilingual skills may be required, as determined by operational needs
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VNS Health
paid time off, tuition reimbursement, 401(k)
Sep 29, 2024