Capital Markets Middle Office Specialist

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

It is the responsibility of the Capital Markets Middle Office Specialist to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. This position is responsible for, but not limited to, processing ARC transactions with a high degree of accuracy in a various operational systems. Works in a fast-paced environment balancing multiple requests simultaneously. Independently leverage technology and resources to achieve routine efficiencies. Provides extraordinary customer service in a professional team environment.

ESSENTIAL FUNCTIONS

This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:

• Provides extraordinary customer service to customers, colleagues and associates (both internal and external) enthusiastically, professionally and with confidence through various means of communication.
• Responsible for the accurate processing of ARC transactions through various systems (Horizon, TPG, etc) which includes the entry of detailed information for establishing new accounts, new loan set up, trade tickets, settlements, payments of principal / interest, etc.
• Leverage technology and resources appropriately to perform various functions efficiently including communications, recordkeeping, reporting, etc.
• Researches and resolves issues independently.
• Provides knowledge sharing with team members to strengthen understanding of processes, controls and regulatory requirements.
• Participates in proactive team efforts to achieve departmental and company goals.
• Remain knowledgeable of changes affecting ARC processes that may create operational or service opportunities.
• Strive to achieve an understanding of securities and processing as well as a general understanding of other Division services
• Maintain good relationship with internal and external customers, management team, and other contacts.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Ability to manage multiple requests simultaneously and work with other team members to ensure that daily responsibilities are handled timely
• Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
• Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
• Must have good knowledge of business English, including spelling and punctuation when writing
• Must possess basic English language skills to speak clearly and effectively with coworkers and customers
• Must be well-organized, accurate, and attentive to detail
• Must be cooperative and willing to assist coworkers and customers on a regular basis
• Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
• Must possess excellent multi-tasking skills and be able to function well under pressure
• Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
• Must have a keen eye for detail and follow instructions to the letter
• Must be patient and willing to help others in solving problems while always maintaining a positive attitude

Qualifications, Education, and Certification Requirements

• Education: Minimum High School diploma or general education degree (GED)
• Experience: One to three years related experience and/or training
• Certifications/Specific Knowledge: None

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. Must be able to remain seated or work standing in a confined area on a computer. Must be able to constantly enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift

WORK ENVIRONMENT

This position is in a cubicle environment that may be loud throughout the day. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to attend meetings, conferences and training as needed.