* Provides patient care, assessment and planning in close collaboration with the physician. Is responsible for facilitating patient communications as needed, including but not limited to returning phone calls and MyChart messaging.
* Is responsible for administering treatment and medications per policy.
* The incumbent has the added responsibility of providing a direct liaison between provider and patient, making certain that the patient's questions and concerns have been addressed.
* Demonstrates the knowledge and skills necessary to provide care, based upon physical, motor/sensory, psychosocial, and safety appropriate to the age of the patient served.
* Uses EPIC to document all chart and phone encounters, identifies potentially avoidable/non-reimbursed events, quality indicators and core measures.
* Maintains documentation, which is in compliance with regulatory guidelines and/or accrediting bodies.
* Maintains confidentiality of all medical and department records.
* Must be able to ensure all matters related to patient information are kept secured, meeting confidentiality compliance standards set by TJC and HIPAA.
* Creates a relationship based patient experience for patient members and clinical team.
* Coordinates patient communication and follows-up on a regular basis. Documents all patient contact in EPIC.
* Returns phone, email and MyChart inquiries within 24 hours, keeping physician(s) and team informed about progress.
* This position could be called upon to assist the medical assistants in rooming patients as business needs dictate. These responsibilities could include patient check in and check out procedures.
* The incumbent must be able to serve a variety of patients simultaneously, taking into account the unique needs of each.
Knowledge, Skills and Abilities:
1. Ability to interact effectively with persons of differing socioeconomic backgrounds.
2. Philosophy consistent with the Renown Health Living Our Values
3. Knowledge and methodology, which allows for effective patient/family teaching.
4. Initiates effective problem solving steps.
5. Knowledge of basic clinical skills.
6. Demonstrates sound nursing judgment and decision-making skills.
7. Demonstrates the knowledge and skills necessary to provide care, based on physical, motor/sensory, psychosocial, and safety appropriate to the age of the patient served.
8. Good organizational skills.
9. Knowledge of clerical and office skills helpful.
This position does provide direct patient care.
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