Formed in 1934, Telhio Credit Union began as a credit union for Columbus Telephone Company (now AT&T) employees. Over 85 years later, Telhio now serves over 70,000 member-owners throughout central and southwest Ohio though our 13 full-service branch offices, online and with our mobile app. As the 6th largest credit union in Ohio, and the #1 ranked SBA Lender among Ohio credit unions, Telhio is a strong financial institution that continues to serve its members and community through extraordinary service and innovative financial solutions. After generations of service and growth, we never lose focus of our original three core values - Caring, Commitment, and Integrity.
The Operations Support Rep (OSR) serves as a support role to all of the faces and voices of Telhio. They research and correct member issues, process and respond to service request, processing loan funding, as well as processing and responding to member related legal correspondence such as court orders, child support and garnishments. They are efficient and continually utilize their research and analytical talents when providing exceptional service to their internal and external members.
What you will do:
- Process Court Orders and Subpoenas within Court established deadline
- Fulfill all requirements of court order/subpoena
- Pull copies of items including deposits requested by members
- Perform Check free account maintenance
- Verify address changes from data change report
- File GAP claims for direct and indirect
- Maintain the dormant, inactive accounts and reports unclaimed funds to the state every year
- Process: Indirect Gap loans, garnishments and tax levies, e-statement requests, IRS back up withholding requests, MRC policy cancellations, miscellaneous payments, management approved extension agreements and/or due date changes, Warranty Refunds on charged-off indirect products, payoff, insurance, and member checks received in the office, encoding errors, Weekly processing of Share charge offs, Credit Life and Disability claims, all mail returned for bad addresses, Loan Breaks and SSCRA for members active in military
- Answer verification of deposit requests
- Order office supplies as needed
- Charge-off member loan accounts that have been authorized by the Board of Directors each month
- Close all member accounts upon realization that the Credit Union has suffered a loss
- Post checks returned to Telhio from the Lockbox company
- Verify and load stop payments for corporate checks and member share draft accounts
- Mail denied loan letters
- Perform functions in the role as scanner each day, hours designated are assigned by management
- Responsible for pulling and working monthly reports
- Processing special projects and reports as assigned
What you will need:
- Must have solid system knowledge such as FSP and Ultradata
- Strong computer/PC skills. Must have ability to operate standard office equipment such as copier and calculator.
- Retail/financial sales experience a plus
- Must have experience in ACH, Court Orders and Share Draft Policies
- Effective communication skills (oral and written)
- Strong organizational skills to provide a high level of accuracy on all documents and data input
- Must be efficient
- Possesses team attitude and professionalism
- Strong Mathematical and analytical skills are necessary
- Must maintain confidentiality of all member account activities
- Must have a High School diploma or GED
- Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.
What you will earn:
- Competitive pay
- Benefits: several medical plan options, dental, free vision, free life and free disability insurance
- Additional financial incentive programs for employees enrolled in our insurance
- 6% matching and immediately vested 401(k) plan
- Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
- Opportunity for personal career growth, continued education and mentorship programs
- Volunteer opportunities impacting the local community
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.
This is a Non-Collective Bargaining Unit
Telhio is an equal opportunity employer
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Telhio Credit Union
paid holidays, 401(k)
Aug 30, 2024 