Technical Support Agent - Bay Minette, AL

Quincy is everywhere.

Did you know Quincy systems play an important role in our everyday lives? Compressed air is known as the fourth utility for good reason. It's essential for applications from aerospace exploration, food processing and packaging, to oil and gas production and refinement, and everywhere in between. Quincy is everywhere! Quincy Compressor dares to be the leader in the compressed air industry, always breaking boundaries to offer more to our customers across the world.

We are looking for a Technical Support Agent to join our team on our journey for a better tomorrow.

Your role

Your mission as a Technical Support Agent is to provide assistance and expertise concerning Quincy rotary and reciprocating products. You will support Field Service Technicians, distributor network, and end users in the maintenance, service, and training of Quincy products.

• You will assist customers to the best of their ability to obtain technical information needed to be satisfied with the performance of their Quincy Compressor.
• You will continually update personal knowledge of new products or modifications to existing product lines and various warranty policies.
• You will assist in maintaining current product documentation for the Technical Service Department.
• You will provide daily reports of field problems reported by phone and email.
• You will provide training to Service Technicians and distributors on product service and repair both in service school and in the field when needed.
• You will provide training for internal and distribution.
• You will accept and complete any special projects/assignments that are not principle duties of this position but are in line with goal and objectives of this department and/or division.
• You will administration of remote monitoring platform (ICONS).
• You will accompany service technicians to customer sites to perform air audits.
• You will compile data and construct reports in a timely manner.
• You will handle Industrial Air Piping design and modifications.
• You will perform Quality Air Auditing.
• You will perform Compressor Power Consumption Audits.
• You will troubleshoot networking and connectivity of compressed air equipment.

To succeed, you need

• You have a High School Degree required with a Mechanical or Civil Engineering Degree (preferred).
• You have 2 years' experience in a relevant role (preferred).
• You have knowledge of compressed air products and services.
• You have technical expertise.
• You have excellent phone skills.
• You have strong computer skills.
• You have excellent customer service and interpersonal skills.
• You have CAD experience (preferred but not required).
• You are able to move about the facility (standing, walking) and occasionally at customer sites, varying by location.
• You can travel domestically and internationally (up to 40% maybe required).

In return, we offer you

• We believe there is always a better way. Open for change and feedback is what defines our culture.
• We support you on your journey: individual learning opportunities, world-wide job opportunities, and on the job training.
• You will be equipped with a company vehicle, work clothes, and specialty tools.
• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
• We offer a fair compensation package.
• We offer health insurance, paid leave, and retirement benefits.
• We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.

Location

You will be on-site and report into our Bay Minette, Alabama location. #LI-Onsite

If you are looking for an organization where you can be challenged and even have a bit of fun while doing it, Quincy Compressor might be the place for you.

We offer reasonable accommodation for any part of the employment process due to a physical or mental disability. Please call 251.937.5900 on a case-by-case basis.

Quincy Compressor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.