Escrow Assistant (Quality Control/Check printing)

First American
sick time, 401(k)
United States, Pennsylvania, Pittsburgh
Sep 10, 2024
Who We AreJoin a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We DoTypically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions. If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family. If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family. Job Level Summary: Intermediate levels require a solid understanding of functional tasks Assistance may be required from more experienced team members will vary depending on task complexity Work may be reviewed for new or more complex tasks Provide a wide range of support within a functional area Follow functional area's processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations Essential Functions* Performs a wide range of administrative duties to gather information and assist in the escrow process Duties may include: Opening orders, inputting closing statement information, preparing documents for closing and handling the complete disbursement and follow up of all escrow transactions Communicates requirements and other information to clients Interprets various agreements as they relate to closing and prepare all documents required for transactions Job Complexities Works on problems of moderately complex scope where action requires a review of a variety of factors Researches and obtains information for a wide range of complex data Exercises judgment within defined procedures and practices to determine appropriate action Follows department processes and procedures and may make recommendation to these processes Supervision Received or Extended No responsibility for the supervision of others. Impact Works under general supervision, acting on own initiative Uses expertise of more experienced level team members and leverages additional resources to confirm solutions Knowledge and Skills/Technology Used Customer service skills Problem solving skills Strong organizational skills Knowledge of MS Office suite Excellent verbal/written communication skills Able to maintain professionalism and a positive service attitude at all times Strong detail orientation Knowledge of company and/or client operating systems Typical Education High School diploma or equivalent Typical Range of Experience 2+ years experience in an escrow related experience Pay Range: $18.02 - $24.03 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.