Sr System Analyst-IT BSD CC Resiliency (Build)

Overview

Responsibilities

• Assist the Team Lead in planning and executing infrastructure projects, ensuring that time lines and goals are met.
• Collaborate with cross-functional teams, including network engineers, system administrators, and software developers, to gather requirements and provide analytical support.
• Support the implementation, monitoring, and maintenance of data center operations, including hardware, software, and network components.
• Participate in agile ceremonies such as daily stand-ups, sprint planning, and retrospectives, contributing to continuous improvement initiatives.
• Assist in documenting processes, work flows, and project updates, ensuring that all documentation is accurate and up to date.
• Conduct research on emerging technologies, best practices, and industry trends relevant to infrastructure and data center management.
• Assist in the development and execution of test plans to ensure infrastructure changes meet project requirements.
• Help monitor and analyze system performance metrics, identifying potential issues and suggesting improvements.
• Provide support in the configuration and optimization of infrastructure components, including servers, storage, and network devices.
• Assist in ensuring compliance with industry standards, security protocols, and regulatory requirements.
• Prepare reports, presentations, and other documentation to communicate project progress and findings to stakeholders.
• Participate in troubleshooting and resolving infrastructure-related issues, working closely with senior team members to minimize downtime and disruptions.
• Engage in continuous learning opportunities to stay current with technological advancements and industry best practices.
• Provide general support to the team, including administrative tasks, scheduling meetings, and coordinating project activities.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or a related field and 3 years of experience in IT or a similar role (internships or co-op experience will be considered). or
• Associate's Degree in Information Technology, Computer Science, or a related field and 4 years of experience in IT or a similar role (internships or co-op experience will be considered). or
• High School Diploma/GED 5 years of experience in IT or a similar role (internships or co-op experience will be considered).

• Demonstrated experience in system analysis with a focus on software and infrastructure deployment. 3rd tier application support experience a major plus.
• Exceptional project management skills, capable of leading projects to successful outcomes.
• Strong analytical and troubleshooting skills, with a commitment to providing excellent support.
• Required experience with operating systems, including both Windows and Linux. Scripting (Powershell, bash/ksh or other Linux shell, Python) is a major plus.
• Server administration concepts (storage, backup, common tools such as Ansible and rsync).
• Practical networking knowledge (subnets, firewalls, routing, HTTP/HTTPS, SSH, SFTP/SFTPS, SMTP).
• Willingness to work 24/7 on call support/shift as needed.
• Database experience, preferably with Oracle and MS SQL, with PostgreSQL being a plus.
• Exposure to Containers, Kubernetes, Virtualization technologies, including VMware and Nutanix.
• Proficiency in Azure DevOps and a thorough understanding of the Agile framework for project management.
• Excellent presentation and communication skills, with the ability to articulate complex technical information clearly and effectively.
• Experience working with data centers and a strong cybersecurity-first mentality.

• Driver's License Required

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.