CLINICAL CUSTOMER SERVICE REP

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Join a fantastic global healthcare organization!

Employee and Dependent Tuition Assistance

Career growth and development

Affordable and comprehensive benefits package

Position Summary:

The Clinical Customer Service Representative enhances service excellence at Johns Hopkins Hospital by serving as a central point of contact and communication for patients, families, visitors, and healthcare team members in patient care units. The Clinical Customer Service Representative also provides a broad spectrum of customer support services to medical, nursing, and administrative staff by performing various unit-specific activities to meet unit, department, and institutional needs.

Shift - Evening shift (3:00 pm - 11:30 pm), 40 hours per week and every other weekend and holiday

Education/Work Experience:

• HS Diploma or equivalent, one year of college credit preferred.
• Minimum of six months experience in healthcare or office setting.
• Strong customer service experience in a high volume work setting (i.e., call center, guest services, reception, etc. preferred.)

Salary Range: Minimum 17.21 per hour - Maximum 20.06 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.