Systems Manager- IT BSD Digital Customer Experience

Overview

Responsibilities

• Manages a portfolio of IT projects including but not limited to resources, scope, budget (costs), schedule & overall project plans and promotes the use of architects in significant IT projects.
• Works with the business to strategically align IT projects and initiatives with the business area goals.
• Builds and leads a high-performing inclusive/collaborative team IT team of architects, business analysts, developers, and testers in new system development initiatives, vendor system integrations and implementations, and on-going technical support. Aligns with technology partners in IT Operations including infrastructure, IT Planning including network planning and cybersecurity, Office of the CIO, Enterprise Data and Analytics, IT architecture, data management.
• Leads and manages team in the development of new/enhanced IT products from project initiation through user acceptance and implementation including planning, requirements gathering, business analysis, design, development (coding, configuration, customization), testing, training, and implementation. IT products include new custom applications, major enhancements to existing systems or vendor packaged applications, any of which may affect multiple departments and integrating with multiple systems. Transitions team project responsibilities to a long-term support structure after project implementation, when applicable.
• The Systems Manager in Customer Engagement is responsible for the operation and availability of a portfolio of applications.
• Monitors all aspects of the project life-cycle including the business analysis and legacy data conversion phases of a project to ensure strategic business and ITs project management, functional, compliance, and cost management goals and KPIs are met. Lifecycles may be traditional Waterfall/System Development Lifecycle, Agile or other approved methodologies.
• Manages change: implementation of new ideas, emerging or changing business needs, and scope or priority changes.
• Develops effective business relationships and manages and maintains open and effective communications with all stakeholders.
• Leads planning and evaluation of application roadmaps with respects to upgrades, vendor product lifecycles, and functional enhancements for vendor and interlay developed applications.
• Provides direction on all issues requiring coordination with all internal IT groups and other organizations, including vendors to ensure that issues are addressed. Directs team members as required for resolution.
• Develops staff; research/provides recommendation on technical training, evaluates/provides feedback for skill development of senior technical staff.
• Ensures adherence to policies and compliance surrounding application security, cyber security, personal identification information, disaster recovery, Sarbanes Oxley, Corporate Risk Management, EH&S and software maintenance contracts.
• Performs other related tasks and assignments as required.

Qualifications

• Bachelor's Degree and Minimum 8 years experience designing, developing, implementing and operating technologies in one or more IT domains, e.g. applications, data, solution, infrastructure, process change management. or
• Master's Degree and Minimum 6 years experience designing, developing, implementing and operating technologies in one or more IT domains, e.g. applications, data, solution, infrastructure, process change management.

• Bachelor's Degree Majors preferred in IT, computer science, business administration, engineering or decision sciences including mathematics, analytics, quantitative methods.

• 8-10 years experience designing, developing, implementing and operating technologies in one or more IT domains, e.g. applications, data, solution, infrastructure, process change management. Required
• 3-5 years Leadership or managerial experience Required
• Ability to motivate, challenge and develop technical staff. Required
• Excellent oral and written communication. Must be able to easily engage stakeholders and maintain open communications. Required
• Must be able to interact with senior leadership, external stakeholders and communicate technical concepts to a non-technical audience. Required
• Ability to direct multiple assignments with changing priorities while meeting deadlines. Required
• Ability to establish medium and long-term plans, priorities, and estimate. Required
• Must be flexible and able to work off-hours as required to support deployments, resolve production problems or respond to corporate emergencies. Required
• Ability to work through ambiguity - demonstrate confidence when making difficult decisions, leading through adversity with a focus on the right business outcome. Required
• Ability to work under pressure, manage expectations and conflicts effectively and not get overwhelmed by pressures on team. Required
• Experience with Agile SaFe Methodology. Preferred
• Must have experience leading and managing Agile Teams.

• Ability to build strong customer relationships
• Ability to lead/manage others
• Demonstrates a high commitment to quality
• Demonstrates excellent judgment and decision making skills

• Driver's License Required
• Project Management Professional (PMP) Training and/or certification in Project Management is a plus. Preferred

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.