Scheduling Coordinator (Hybrid) Newburyport and surrounding area
Commonwealth Care Alliance | |
United States, Massachusetts, Boston | |
Sep 18, 2024 | |
Why This Role is Important to Us:
Commonwealth Care Alliance's (CCA) Care Planning Unit (CPU) is primarily responsible for developing and ensuring adherence to high quality, member-centric care plans through timely execution of community-based assessments for SCO and One Care CCA members and ongoing tracking and monitoring. The Scheduling Coordinator is part of a team responsible for telephonic outreach to CCA members with the goal of scheduling an appointment for a comprehensive health needs assessment. The Scheduling Coordinator also provides administrative support to Care Planning Operations and works closely with nurse assessors to enable them to meet with members in the most efficient way possible. Individuals in this role must be exceptional in their ability to connect with members virtually, successfully engaging scheduling an appointment for an office or in-home meeting with a nurse who will assess member needs and create a plan for member services, and must have analytic and common sense ability to schedule geographically efficient visits. The Scheduling Coordinator is part of the Care Planning Unit, and reports to the CPU Operations Manager.
What You'll Be Doing: *** This position covers Amesbury, Beverly, Boxford, Byfield, Danvers, Essex, Georgetown, Gloucester, Broveland, Ipswich, Magnolia, Manchester by the Sea, Marblehead, Merrimac, Middleton, Newbury, NewburyPort, North Reading, Peabody, Rockport, Rowley, Salem, Salisbury, South Hamilton, Swampscott, Topsfield, Wenham, West Newbury**
What We're Looking For: Required: Associate's Degree or equivalent experience Preferred: Bachelor's Degree preferred Required:
Preferred:
Required:
Required: English Preferred: Bilingual preferred. Bilingual in Spanish, Vietnamese, Portuguese or Russian very desirable |