Patient Service Representative - Pathology - Torrey Pines
Scripps Health | |
United States, California, San Diego | |
Sep 24, 2024 | |
Description
This is a Full-Time position (80 hours per pay period) with a varied weekday schedule (eight hour shifts anytime between 7AM - 7PM, currently seeking Monday - Friday from 9:30AM - 6PM) and occasional Saturday coverage. This position is based at Scripps Green Hospital, but may float between Scripps Memorial Hospital La Jolla and Scripps Green Hospital. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits. Why join Scripps Health? AWARD-WINNING WORKPLACE:
As a nationally recognized health system, Scripps Health is committed to providing the highest quality care to our patients. Through collaboration and innovation, our healthcare professionals lead the frontier in caring for our community. With a culture centered around teamwork, each laboratory site serves as a resource of support for each other, setting our laboratories as the benchmark for standardization. The Patient Service Representative (PSR) is key to the success at our labs. To thrive in our ever-changing environment, the PSR is able to multi-task in managing multiple phone lines and various computer systems, all while delivering excellent customer service and maintaining high attention to detail. The PSR is the face of the laboratory team, performing pickup and delivery runs across the Scripps Memorial Hospital La Jolla and Scripps Green Hospital campus, interacting with multiple departments. Additional primary duties involve sending out specimens to reference laboratories and slide distribution. The Patient Service Representative works closely with our pathologists and is responsible for interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. Responds to customer billing and payment inquires as needed. Effectively manages the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed. Escalating billing inquiries as needed. Accurately scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors. May be responsible for initiating and validating referrals/authorizations. Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns. Must be able to lift 15 pound slide files. Qualifications
Required Qualifications:
Preferred Qualifications:
Job
:
Business Office
Primary Location
:
Central San Diego County-SAN DIEGO-SCRIPPS MEDICAL LABORATORY
Work Locations
:
SCRIPPS MEDICAL LABORATORY
9535 WAPLES ST.
SAN DIEGO
92121 Organization
:
Scripps Clinic
Job Posting
:
Sep 23, 2024, 9:49:46 PM
Benefit Status
:
FT - FULL-TIME WITH BENEFITS
Minimum Rate (USD)
:
23.92
-
Maximum Rate (USD)
:
30.83
In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.
Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability. |