Global Logistics Coordinator

Summary / Position Purpose:

The Global Logistics Coordinator is a customer facing team member who provides superior service by delivering relevant products and services that satisfy the needs of our customers. This position requires great attention to detail, the ability to multi-task, and excellent interpersonal and communication skills. The position also provides global exposure to international business with worldwide focus.

Essential Duties, Functions and/or Responsibilities:

• Work with freight forwarders, custom brokers, and international distributors to ensure shipments are made in a timely, accurate and efficient manner.
• Process all international documentation for import and export shipments, which may include but is not limited to commercial invoice, shippers export declaration, certificate of origin, shippers' letter of instruction to meet all applicable federal and international laws.
• Screen all parties involved in an international trade transaction by.
• Work closely with distribution center to make sure all proper documentation is included in shipments as well as coordinating approved carrier pick up dates and times.
• Track and expedite shipments.
• Keep internal customers informed of shipment status and provide timely response to shipment inquiries.
• File and maintain import/export files according to trade compliance guidelines.
• Warehouse operations responsibilities including but not limited to cycle counting, inventory control projects, and day to day operations.
• Assist other international team members with new leads and quote follow up.
• Assist other international team members with PO review (anti-boycott language).
• Expedite all orders and update customers with shipping dates.
• Process unassigned quotes, orders, and phone calls.
• Handles samples and sample follow up.
• Respond to other inbound calls such as catalogs, and other customer requests as required.
• Communicate with Purchasing department regarding backorders, specials, late deliveries.
• If necessary, visit Chamber of Commerce to stamp paperwork for certain large orders.
• Update Marketing and mailing information.
• Checking portals as required.

Education and/or Work Experience Requirements:

• 2+ years customer service, import/export or logistics experience required.
• High School diploma or GED required.
• Associates or bachelor's degree in Business preferred.
• Strong interest in international business
• Strong interpersonal and communication skills
• Working knowledge of import and export procedures and transportation.
• Fluent in both English and Spanish preferred.
• Knowledge of export documentation and processes, trade compliance regulations, and SOX preferred.
• Certified International Trade Documentation Specialist (CITDS) preferred.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.