Services Technician

Requisition Number: 98475

Services Technician

Location: This role is located in Chandler, AZ

Now is the time to bring your expertise to this role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

The Services Technician will be the front-line representative for a high value customer. Primary responsibilities will include but not be limited to initial handling, diagnosis, triage, and routing of inbound service tickets. Additional responsibilities will include documentation, coordination with internal and customer teams, working with end-users and ensuring customer satisfaction with work performed.

What to Expect

We're legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect-health, dental, vision, retirement, PTO-plus:

• Access to 11 thriving and diverse Teammate Resource Groups.

• Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.

As a Services Technician you will get to:

• The Services Technician will be responsible for providing real-time response to client issues.
• Analyzes and gathers relevant information that might assist resolution of the issue.
• Performs troubleshooting and issue resolution.
• Gathers information validates tickets for escalation to L1 team or redirection to other teams.

• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Services Technician you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We are looking for a Services Technicianwith:

• At least 1 year of experience in Microsoft 365 support, administration, client handling, ticket management, remote troubleshooting.
• At least 1 year of experience in Microsoft Azure support, administration, client handling, ticket management, remote troubleshooting.
• Hands-on experience with ServiceNow including but not limited to incident and request management.

Insight at a Glance

• Received 35+ industry and partner awards in the past year

• $9.2 billion in revenue

• #20on Fortune's World'sBest Workplaces list

• 14,000+ engaged teammates

• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Chandler||Arizona (US-AZ)||United States (US)||IT Infrastructure & Support|| None||US - Chandler,AZ||