About this opportunity
The Control Tower Manager will play a pivotal role in the and-to-end delivery of regional operations in MANA Networks Construction & Engineering. This position is responsible for ensuring crew demand and resource forecasts align with operational capacity, collaborating with cross-functional teams, and driving crew productivity. The successful candidate will provide governance reporting, manage escalation processes, and support and to end services pipeline efficiency.
What you will do:
Pipeline Management:
Issue Resolution:
Governance Reporting:
Provide consistent, detailed reports on compliance metrics, including TCR readiness, allocation compliance, and demand performance.
Safety Initiatives:
Lead the development and execution of safety stand-downs to uphold crew safety and operational standards.
Review and approve or reject Job Hazard Analysis (JHA) exceptions to maintain compliance with safety guidelines.
Strategy Optimization:
Demand and Allocation Planning:
Visibility and Reporting:
Provide two-week crew runway visibility and ensure continuous alignment with construction pipeline needs.
Deliver regular reports on TCR compliance, allocation strategy, and forecast accuracy.
You will bring:
Bachelor's degree in Operations Management, Supply Chain, Engineering, or a related field.
Minimum of 10 years of experience in telecom operations, crew management, or vendor management.
Strong leadership skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication and stakeholder management abilities.
Proficiency in data analysis, forecasting tools, and governance reporting.
Strategic thinker with a strong ability to drive process improvements and operational efficiency.
Experience with demand forecasting, resource allocation, and crew management.
Strong collaboration skills with the ability to work across cross-functional teams and vendors.
Problem solver with a focus on mitigating risks and escalating issues when necessary.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Morristown
Job details: Service Delivery Management
Job Stage: Job Stage 8
Primary Recruiter: Rutika Vyas
Hiring Manager: Jason Hamm
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
* NJ: $147,800 - $194,000
STV: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of 3 medical plan options, 2 of which are PPO plans requiring employee contributions to the cost of premiums, and a High Deductible Health Plan (HDHP) with no premiums for employees and dependents. In addition, Ericsson offers free dental coverage, employee paid vision coverage, and other company paid physical wellness programs.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson's 401(k) plan offers an automatic 3% company contribution and up to a 4% company match, leading to a maximum company contribution of 7% annually. Employees will also receive company paid basic life and accidental death and dismemberment coverage and paid company short-term and long-term disability benefits. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided up to 40 days of paid time off per year, including 15 days of accrued annual vacation, 3 personal days, 11 paid holidays, 10 sick days, and 1 volunteer day. Please note paid time off is pro-rated based on the employee's start date. Those with additional vacation time at the end of the year may sell one week of vacation, equal to a week of pay. Furthermore, Ericsson provides up to 16 weeks of maternity/medical leave, 6 weeks of paternity or adoption leave at 100% of pay, and medical leave at 100% or 66 2/3% of pay, based on length of service.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, adoption assistance, matching gifts, and recognition programs.