Grocery Customer Service Assistant

Mission Contribution: Providing access to fresh food, produce, and meat at reasonable prices with an emphasis on providing opportunity to the community in which the Market serves.

Summary: Responsible for assisting the Customer Service Manager ensuring consistent and world-class customer experiences through the superior show of quality and friendly customer service. To perform all functions related to sales and customer service, while operating an efficient and profitable business within established guidelines and policies.

Essential Functions:

1. Smile, provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
2. Provide feedback and partner with the Customer Service Manager and Assistant Manager to deliver solutions for customer concerns.
3. Process customer orders, including performing functions of cashiers or customer service clerks. Perform customer service desk functions as needed.
4. Responsible for managing cash payments, deposits, and transactions, as well as maintaining accurate records and producing sales reports; handle daily store sakes and transactions, keeping track of overages and shortages, reporting any variances to the Grocery Customer Service Manager
5. Maintain proper knowledge of all sales associated register functions and front-end accounting services.
6. Establish and maintain a safe and clean environment that encourages our customers to return.
7. Participates in required trainings.
8. Accomplishes all tasks as appropriately assigned or requested.
9. Ensures compliance with all federal, state, and local statues, regulations, and company policies.

Minimum Qualifications:

• Excellent interpersonal, organizational, communication and customer service skills.
• Solid understanding of store operations required.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems
• Must be at least 21 years old.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must have open availability and able to work all hours of operation.

Required Certificates, Licenses, Registrations, Experience:

• One or more years of supermarket experience.
• A high school graduate or equivalent preferred.

Special Requirements:

• A cell phone is required for employment, as access to applications and/or resources may be limited unless a cell phone is used for authentication.
• A valid driver's license and the ability to provide proof of insurance is required to drive a personal car on company business.

Physical Requirements:

• Ability to use handheld computers for orders, mark downs, scan outs, and inventory.
• Stand 100% of the time, frequently walking short distances.
• Ability to push or pull up to 100 pounds using a pallet jack or float.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15lbs, continuously, 25lbs. frequently, and approximately 100lbs. on occasion.
• Have sufficient visual ability to check invoices, dates, and other written documents.
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners.
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.

Key Performance Indicators:

These indicators will be reviewed annually as business performance is documented.

• Customer loyalty, product quality, product pricing, and operational efficiency while creating a solid foundation of trust, competence, and reputation measured through customer service.
• Cultivate a culture of leadership and stewardship, where everyone can and will contribute to the store's success. Measured through employee morale and turnover.
• Customer Satisfaction - Maintain positive customer feedback from loyalty and other surveys.

AMERICANS WITH DISABILITIES SPECIFICATIONS:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is not normally exposed to weather conditions. The noise level in the work environment is moderate.