Grocery Deli Department Manager

Mission Contribution: Providing access to fresh food, produce, and meat at reasonable prices with an emphasis on providing opportunity to the community in which the Market serves.

Summary: To supervise and ensure that Market on Melrose guest, service, merchandising programs, and departmental operation is maintained in the Deli Department. Training and demonstrating staff to be safe, friendly, and efficient. Providing leadership and motivation within Market on Melrose, to ensure consistent and world-class customer experiences through the superior show of quality and friendly customer service. Supervise and perform all functions related to sales and customer service in the produce department, while operating an efficient and profitable business within established guidelines and policies

Essential Functions:

1. Maintain Deli Department's staffing, scheduling, and deli inventory. Plan, organize and supervise the inventory process.
2. Ensure proper pricing, weighing, packaging, and displaying of merchandise through audits in the Deli Department.
3. Works with General Manager and Receiving Department to maintain product level and conditions needed associated with vendor product.
4. Perform product preparation, stocking, and guest service as necessary to achieve department standards.
5. Maintain desired level of inventory and supplies to maximize sales, minimize excessive inventory, and note of any discrepancies in inventory. Stay current with present, future, seasonal and special ads.
6. Maintain knowledge of products sold within the Deli Department and be able to respond to questions and make recommendations about products. Offer product samples to help customer discover new items.
7. Provides world-class customer service throughout the store; use the tag line "Thank you for Choosing the Market on Melrose" at every opportunity.
8. Ensures the Deli Department runs in compliance with all federal, state, and local statutes, regulations, and company policies.
9. Partners with Leadership and other department to effectively train and develop team members. Acts as a resource for team members in their roles.
10. Adhere to safety guidelines that protect company assets.
11. Ensures and maintains a safe, clean environment that encourages customers to return.
12. Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are up to standards.
13. Reinforcement of safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying upper management of any items in need of repair and of customer or employee accidents.
14. Coordinates, collaborates, and communicates with all staff members of the Deli Department.
15. Participates in required trainings.
16. Accomplishes all tasks as appropriately assigned or requested.

Minimum Qualifications:

• Excellent interpersonal, organizational, communication and customer service skills
• Solid understanding of store operations required
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Leadership experience with direct reports.
• Ability to use technical information to solve problems
• Must be at least 18 years old.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must have open availability and able to work all hours of operation.
• Provides and facilitates effective written and verbal communication to General Manager, Support Services, and team members.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or be willing to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in position.

Required Certificates, Licenses, Registrations, Experience:

• Two or more years of supermarket management experience.
• High school diploma or GED certificate required.
• Any deli/retail experience.

Special Requirements:

• A cell phone is required for employment, as access to applications and/or resources may be limited unless a cell phone is used for authentication.
• A valid driver's license and the ability to provide proof of insurance is required to drive a personal car on company business.

Physical Requirements:

• Ability to use handheld computers for orders, mark downs, scan outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15lbs, continuously, 25lbs. frequently, and approximately 100lbs. on occasion.
• Have sufficient visual ability to check invoices, dates, and other written documents
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Key Performance Indicators:

These indicators will be reviewed annually as business performance is documented.

• Customer loyalty, product quality, product pricing, and operational efficiency while creating a solid foundation of trust, competence, and reputation measured through sales success.
• Cultivate a culture of leadership and stewardship, where everyone can and will contribute to the store's success. Measured through employee morale and turnover.
• Customer Satisfaction - Maintain positive customer feedback from loyalty and other surveys.

AMERICANS WITH DISABILITIES SPECIFICATIONS:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is not normally exposed to weather conditions. The noise level in the work environment is moderate.