Who We AreJoin a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We DoOversees, develops and delivers training programs for First American employees and/or external customers to meet organizational and learner needs. Partners with business leaders to identify training needs, standardizes training initiatives, tracks and reports on training success. Conducts multiple training delivery methods in an individual or group setting. Promotes efficiency and competitive advantage by developing the skills of staff and end users. This job family includes technical training.
An experienced professional with an understanding of area of specialization; resolves a wide range of issues in creative ways. Has functional knowledge and is able to use that knowledge to bring insight to the role, identifies issues and inefficiencies and recommends process improvements.
Essential functions are typically described in terms of training and development, gathering information and analyzing data, developing conclusions, providing recommendations, etc.
Essential Functions
- Partners with management to identify and develop training solutions to solve business issues
- Participates in the development and evaluation of training metrics and measurement components
- Conducts and facilitates general and specific training programs for organization employees and/or external customers
- Creates instructor/training materials including course outlines, background material, instructional materials, and training aids
- Keeps records, gathers and analyzes information from evaluations. Measures results against business objectives. Suggests improvements
- May travel to remote locations to deliver training
Job Complexities & Impact
- Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
- Exercises judgment within defined procedures and practices to determine appropriate action
- Follows department processes and procedures and makes recommendations to these processes
- Ability to establish and maintain effective working relationships within and between departments
Supervision Received or Extended
- No responsibility for the supervision of others
- Works independently setting own priorities and objectives. Work is reviewed for soundness of judgment and overall accuracy
Knowledge and Skills/Technology Used
- Familiar with instructional design theory and/or learning principles
- Understanding of effective teaching methodologies and tools
- Familiarity with traditional and modern training methods, tools and techniques
- Ability to present complex information to a variety of audiences
- Presentation skills
- Data gathering and analysis
- Facilitation skills
- Critical thinking to develop or asses training materials
- Presentation skills within a group and/or one on one
- Knowledge of assigned group(s)' business practices and procedures
- Organizational and analytical skills
- Strong written and verbal communication skills
- Strong interpersonal skills
- Self-motivated; self-starter
- Ability to manage multiple tasks and respond quickly to emergent problems
- Proficient in Microsoft Word, Excel and PowerPoint
Typical Education
- Bachelor's degree or equivalent combination of education and experience
Typical Range of Experience
- Typically has 2-5 years of related experience
License or Certification
- Professional and/or internal certificates may be required for position
Pay Range: $57,000 - $75,980 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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First American
sick time, 401(k)
Sep 26, 2024