Payroll Manager

Ever since our first office opened more than 30 years ago, TrueBlue has been committed to connecting people and work and helping to change lives. Whether our client is a small business on Main Street or a Fortune 500 company, we work equally hard to find the people they need to be successful. Publicly traded since 1998, TrueBlue provides a talented workforce of over 611,000 people to companies around the world each year through three segments: PeopleReady, PeopleManagement, and PeopleScout.

The way the world works has changed dramatically since our founding and so has TrueBlue as we aspire to be the talent solution for the changing world of work. That is why we have broadened our service offerings to reach more markets while driving innovation in our service delivery model and technology.

TrueBlue is The People Company, and our shared values drive our success, inform our actions, and guide our decisions. We are Optimistic. We believe there is a solution to every problem and that by being innovative and working together, we can find new ways to get results. We are Passionate. We believe in what we do, are committed to doing good, and will go above and beyond the call of duty for our clients and workers. We are Accountable. We empower our people to take personal responsibility and make an impact. We are Respectful. We listen and learn from each other, embrace diverse views and experiences, and know that finding successful solutions comes from working together. We are True. We are true to who we are and what our clients need.

What we do has a powerful and lasting impact on the world. When we connect people and work, we accomplish something important. As the world of work changes, so does our business. What remains constant is our commitment to being a force for good for the candidates, associates, customers and communities that we serve.

Job Summary

Our Payroll Manager will oversee all payroll services for our permanent staff that service our associates and customers. We operate in all 50 states, Canada, and Puerto Rico. The Manager will provide guidance to our Payroll team and manage relationships with important third party service providers. The position will lead a team of 2 in North America and is supported by a team of 2 in our Gurgaon, India office. This team processes biweekly payroll for 3,500 employees in Canada, US, and Puerto Rico using the Oracle HCM payroll module. This position reports to the Director, Payroll Strategy and Systems. While the team is predominated located in Tacoma, Washington, this position is available to remote work environments. This position works closely with finance and operational leadership to evaluate and implement payroll solutions to minimize risk and maximize the profitability of the organization. The key responsibilities for this role are:

Organizational and Management

• Oversee the career growth planning and development activities for department members
• Providing timely and specific coaching to staff to contribute to their growth and development
• Managing a team including payroll processors supporting our employees in their questions on pay within established SLA commitments on customer service
• Monitoring changes in the areas of minimum wage, wage and hour law, sick leave, and other federal, state and local regulations.
• Sharing expertise and practices to help ensure a highly competent and professional team
• Creating an environment where team members are empowered to take ownership and make decisions
• Ensuring information is shared in a clear, concise and collaborative manner
• Making staffing recommendations including hiring and terminations; performing annual performance evaluations for team members

Technical & Analytical

• Managing payroll systems (Oracle Cloud HCM payroll) to ensure accurate payment of employees
• Implementing and monitoring internal controls over payroll system
• Creating and interpreting dashboards to identify, monitor, and resolve process inefficiencies
• Creating ad hoc reporting and analysis as required by our leadership team
• Developing a close working partnership with the IT, Finance, HR, Operations and other Payroll Services departments and help refine practices to obtain synergies and efficiencies
• Managing projects and driving process change; researching and resolving compliance issues
• Implementing benefit policy changes in a timely manner

Systems

• Resolution of all system issues during the payroll cycle
• Setting up benefit and leave plans
• Leading configuration decisions, requirements definition, testing, and implementation of new laws and regulations in our payroll systems
• Resolving issues in our systems by working with our IT department to prioritize, understand, and resolve them

What you bring:

• Bachelor's degree in Finance, Accounting, Business or related field
• 5+ years finance related experience specific to payroll with 2+ years managing a team
• Demonstrated experience running operations with high volume, multi-state payroll, and experience analyzing that data
• Strong interpersonal skills, including persuasive written and verbal communication skills
• Solid organizational and project management skills
• Passion for providing excellent customer service
• Demonstrated ability to work across multi-functional teams
• Demonstrated ability to handle numerous tasks simultaneously and ability to adapt in a fast paced and ever-changing environment
• Experience performing ad hoc analysis using advanced Excel including V-look ups, pivot tables, and other related software applications
• Experience in Oracle HCM Cloud strongly preferred
• Experience in other Oracle Payroll products required
• CPP Certification preferred

Performance and personal competencies:

• Strong customer-oriented solution and advocacy mind-set.
• Strong understanding of technology, and a willingness and ability to leverage data and analytics to derive creative, thoughtful solutions to payroll issues.
• Demonstrates an understanding of the tradeoff between speed and perfection.
• Confident and willing to express contrary opinions, while also being open to divergent opinions without being defensive.
• Able to align the resources of the payroll services function to support business objectives.
• Strong interpersonal and relationship building skills with a high degree of self-awareness.
• Ability to identify and analyze operational needs with solid problem-solving abilities.
• Experienced at providing mentorship in establishing vision and goals with a track record of developing team members.

The salary for this position is anticipated to range from $92,000 - $115,000 per year. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer a competitive benefits package including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement, in addition to other programs and perks.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.