Group Leader - Environmental Services

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the direction of the supervisor the group leader performs a wide variety of duties to train, coordinate and direct environmental services workers through out the facility. Routinely assigned to cleaning assignments.

EEO/AA/Disability/Veteran

• 1. Provides excellent customer service to patients, visitors, and staff. Responds to customer requests in a professional and timely manner.
• 2. Trains/orients new employees, assigns work schedules. Acts as resource for staff with any operational questions.
• 3. Organizes, directs and assigns work activities for the team of environmental services workers. Provides input to supervisor regarding staff?s performance. Identifies and communicates any issues in a timely fashion.
• 4. Participates in the work activities of the team as necessary. Functions as a housekeeper or project person as needed and completes special projects as assigned.
• 5. Monitors and adjusts schedules for proper coverage. Maintains daily attendance records of environmental services workers.
• 6. Ensures that safety rules are followed, materials and equipment are safely stored and that unsafe working conditions are reported.
• 7. Trains staff to safely operates all equipment according to manufacturer specification.
• 8. Consistently leads by example.
• 9. May conduct rounds to ensure staff is in their area and performing their assigned duties.
• 10. Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and Self Development as outlined in performance review.
• 11. Performs other duties as assigned or directed to ensure smooth operation of the department/unit.
• 12. DIRECTION OF OTHERS
• 12.1 May provide daily direction to up to 22 environmental service workers per shift.

EDUCATION

HS diploma or GED

EXPERIENCE

Customer service experience and one year in a supervisory capacity preferred. Minimum of one year EVS experience required. Knowledge of cleaning procedures and the ability to teach the procedures; supervisory instructional techniques preferred.

SPECIAL SKILLS

Able to read, write and speak English; able to perform simple mathematical calculations, additions, subtraction, multiplication, and division. Position will float primarily between days and evenings but an occasional night shift will be required.