Medical Office Associate- Jacksonville

This individual's primary function is to perform reception and billing/cashier duties. This
position aids in the courteous and efficient operation of the clinical reception and call center
for OBGYN.

l. Clinical Office Support 80%
A. Greets all patients and visitors in a courteous and friendly manner. Interviews patients to obtain demographic and insurance information making appropriate changes as needed.
B. Answers and screens telephone calls for physicians and clinical staff.
C. Collects information needed for patient forms and assists with comprehension and completeness of these forms, obtaining obtaining pertinent signatures at time of check in.
D. Assists patients in scheduling appointments in person and by telephone.
E. Performs billing and cashiering duties including collecting co-payments at the time of service, preparing deposit monies daily and preparing a receipt log and cash reconciliation sheet daily and monthly.
F. Manages patient flow by notifying nursing personnel of patients' arrival times and retrieving appropriate patient records.
G. Assists physicians by retrieving laboratory and x-ray results or reports from the hospital or medical records department.
H. Contacts outside agencies to request patient medical records and other documents
I. When requested from the hospital, furnishes additional patient demographic information and/or provides verification on patient data.
J. Establishes and maintains effective public relations with patients and their families in regards to non-medical services provided by the clinic.
K. Works through task/bump lists daily to manage work load.

ll. Patient Services 10%
A. Requests medical records when appropriate for emergency appointments.
B. Coordinates interpreters for special needs patients.

lll. Other Duties as Assigned 10%
A. Maintain clinical reception area ensuring patient comfort in a professional environment.
B. Performs these and other duties assigned in a professional manner as the initial department representative to all patients.

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months), from the categories below:
   1. Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
   2. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
   3. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.