Triage nurse (2703.9) - Quincy

This position provides direct nursing care and support to the patients of SIU Center for Family Medicine- Quincy. The majority of time is spent providing patient assistance is given via the telephone and EHR. This position will assist with the triage process, test result entry, prescription refill requests, scheduling appointments, and assist in the clinic if necessary. This position must work closely with faculty, residents, staff and patients to ensure an efficient operation. This position will assist the Charge Nurse in leading and directing the other staff members answering incoming calls.

A. Phone Triage Responsibilities 85%
1. Screens telephone calls from patients and evaluates the need for the patient to see or speak with the physician or to other members of the health care team.
2. Handles patient telephone calls for triage and medical advice for the clinic, assessing needs and urgency of needs and implementing a proper plan of action under physician protocols/direction and/or nursing body of knowledge.
3. Makes judgment decisions regarding the necessity of same-day visits and coordinates the addition of these visits into the provider or nurse schedules. Utilizes GE Business to schedule appointments.
4. Handles prescription refills or other non-urgent telephone calls and updates/documents actions in the medical record.
5. Provides health care information to patient/families for treatment of acute and/or episodic minor illness according to protocols.
6. Provides diagnostic results to patients after provider review.
7. Utilizes the Electronic Health Record to document all calls and advice to patients and to enhance communication with providers regarding patient care.

B. Nursing Responsibilities 10%
1. Assists providers in direct patient care.
2. Assist nursing staff and providers by: Recording vital signs, assisting with exams, documenting care, preparing equipment, performing tests, treatment and screenings, assists with minor surgery, sterilizes instruments, administers medication ordered by physicians, and collects specimens.
3. Enter testing results and provide RX refill requests.
4. Provides nursing care to patients requiring nursing judgment and specialized nursing skills.
5. Assists with the coordination of referrals with hospitals and participating specialists.
6. Coordinates patient and family education prior to diagnostic and/or therapeutic procedures.
7. Administers and records prescribed medications and immunizations by IM, subq. Intradermal, and by mouth; refill prescriptions under physician order and following policy as needed.

C. Teaching/Training 5%
1. Provides training and coordination of duties to the Care Coordination Team as necessary.
2. Teaches residents to function efficiently in the ambulatory setting, including appropriate use of multidisciplinary team approach to care and community resources.

Licensure as a Registered Professional Nurse in IL.

Condition of Employment: Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.