As Clerical Support Associate you will perform receptionist/secretarial duties to expedite and coordinate unit operations and serve as a liaison between the unit, internal hospital departments and external contacts. Responsibilities Include:
Performs receptionist duties including, but not limited to:
Directs patients, physicians, visitors and staff to appropriate areas.
Answers telephones, directs calls, and takes messages.
Admits patients to unit. Labels doors and obtains addressograph plate.
Coordinates room assignments with Patient Registration. Maintains/ changes patient record to reflect reassignment. Notifies appropriate staff when patient's room is ready.
Schedules appointments for patient's tests and procedures. Coordinates transportation, as needed.
Responds to patients on the intercom system and promptly relays information to appropriate staff member.
Runs errands as necessary to lab, pharmacy, CSR, etc.
Serves as a liaison with various hospital departments (i.e. Central Service, Dietary, Environmental Services, Staffing Office, etc.).
Performs secretarial duties including, but not limited to:
Transcribes physician's orders to appropriate documents.
Enters requests for lab work/diagnostic testing into the computer system, including all requested demographic and clinical information.
Enters significant patient data into the computer information system, i.e., reports, procedures, referral, admission, transfers, discharges, diet orders, etc.
Maintains and updates patient medical record. Ensures admission consents and cytology forms are complete and filed. Prepares medical record to accompany patient on off-unit activity. Completes medical record upon patient discharge and transfers to Medical Records Department.
Maintains various unit records (i.e., census sheets, etc.).
Collects volume indicators for performance improvement activities and compiles statistics for reporting.
Maintains unit supply inventory. Orders and restocks office supplies and patient care items with respect to the guidelines/par levels for the unit.
High School Diploma or equivalent, required.
American Heart Association (AHA) Heartsaver Course, required.
Prior clerical experience, preferred.
Typing 30 wpm AND data entry skills (80 keystrokes per minute), required.