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Clerical Support Assoc (FH) - TEMPORARY more...
Location:Forest Hills, NY
Company:Northwell Health
First posted:March 17, 2017

Job Description

As Clerical Support Associate you will perform receptionist/secretarial duties to expedite and coordinate unit operations and serve as a liaison between the unit, internal hospital departments and external contacts. Responsibilities Include:

  • Performs receptionist duties including, but not limited to:
    • Directs patients, physicians, visitors and staff to appropriate areas.
    • Answers telephones, directs calls, and takes messages.
    • Admits patients to unit. Labels doors and obtains addressograph plate.
    • Coordinates room assignments with Patient Registration. Maintains/ changes patient record to reflect reassignment. Notifies appropriate staff when patient's room is ready.
    • Schedules appointments for patient's tests and procedures. Coordinates transportation, as needed.
    • Responds to patients on the intercom system and promptly relays information to appropriate staff member.
    • Runs errands as necessary to lab, pharmacy, CSR, etc.
    • Serves as a liaison with various hospital departments (i.e. Central Service, Dietary, Environmental Services, Staffing Office, etc.).
  • Performs secretarial duties including, but not limited to:
    • Transcribes physician's orders to appropriate documents.
    • Enters requests for lab work/diagnostic testing into the computer system, including all requested demographic and clinical information.
    • Enters significant patient data into the computer information system, i.e., reports, procedures, referral, admission, transfers, discharges, diet orders, etc.
    • Maintains and updates patient medical record. Ensures admission consents and cytology forms are complete and filed. Prepares medical record to accompany patient on off-unit activity. Completes medical record upon patient discharge and transfers to Medical Records Department.
    • Maintains various unit records (i.e., census sheets, etc.).
    • Collects volume indicators for performance improvement activities and compiles statistics for reporting.
  • Maintains unit supply inventory. Orders and restocks office supplies and patient care items with respect to the guidelines/par levels for the unit.


  • High School Diploma or equivalent, required.
  • American Heart Association (AHA) Heartsaver Course, required.
  • Prior clerical experience, preferred.
  • Typing 30 wpm AND data entry skills (80 keystrokes per minute), required.
  • Knowledge of medical terminology, preferred.
  • Ability to communicate effectively.

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