HARDWARE / POS SUPPORT SPECIALIST - REDMOND, WA more...
Location:Seattle, WA
Company:Compass Group USA
First posted:June 20, 2017
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Description:

                                                             

A Fresh Approach To Great Results.

Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential.

Eurest Dining Services is recognized worldwide for standards of service and excellence within the foodservice industry. Our vast internal network is capable of sharing ideas and cultural experiences from around the globe to local, regional and national business. Eurest is proud to serve the world's most respected successful corporations, including many of the Fortune 500. Our recipe for success is flexibility, professionalism, presentation and a dedication to exceptional cuisine.  

Job Description:

Eurest Dining Services is recognized worldwide for standards of service and excellence within the foodservice industry. Our vast internal network is capable of sharing ideas and cultural experiences from around the globe to local, regional and national business. Eurest is proud to serve the world's most respected successful corporations, including many of the Fortune 500. Our recipe for success is flexibility, professionalism, presentation and a dedication to exceptional cuisine. 

Provide technical support, control, configuration and maintenance of desktop & laptop computers as well as point of sale hardware across the enterprise.  This is a hardware support position requiring both strong technical and customer service skills. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (other duties may be assigned

  • Provide 1st & 2nd level support for all PC, laptop and peripherals.
  • Provide 1st level support for Point of Sale (POS) relate services.
  • Investigate and respond to requests for technical assistance.
  • Prioritize, assign, and escalate service requests as appropriate.
  • Perform hardware and application software troubleshooting, testing, and issues resolution.
  • Perform routine maintenance; install/configure new computers, repair/upgrade computers and software, and troubleshoot desktop printers.
  • Assist with the receipt, staging, configuration and shipping of equipment for new sites/users.
  • Perform additional job duties as assigned. 

TECHNICAL QUALIFICATIONS 

  • 4 or more years of experience providing hardware support for desktops, laptops, tablets, and peripheral devices (both USB and serial)
  • 2 years of experience supporting point of sale hardware/software (preferred but not required)
  • Basic understanding of network TCP/IP configuration, network troubleshooting in a corporate environment
  • Experience with Windows 7, 8.1, and 10, Windows Server 2008, and Windows Embedded systems
  • Experience using MS Office applications and SharePoint
  •  A+, Net+Certification or equivalent experienced desired
  • Intermediate to advanced computer hardware and operation software knowledge desired
  • Point of Sale (POS) hardware/software installation, troubleshooting, terminal, peripherals desired
  • Programming experience a plus  

OTHER QUALIFICATIONS

  • Experience working with non-technical users while maintaining a strong customer focus
  • Possess a hardworking, can-do attitude
  • Experience working independently within a team environment
  • Detail-oriented with committment to accuracy and adhnerence to established procedure
  • Ability to multi-task, stay organized, and possess a strong attention to detail
  • Comfortable using the English language for verbal and written communication
  • Experience in the hospitality industry a plus   

Education:  Technical degree preferred, or 2+ years of professional experience in the I.T. industry 

Physical Demands: Must be able to lift 50 pounds

Great People. Real Opportunities.

Achieving leadership in the foodservice industry Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

 #LI-CO1

Location: Washington, Washington-Seattle
Activation Date: Tuesday, June 20, 2017
Expiration Date: Thursday, June 21, 2018
Apply Here

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