Sr. Field Support Engineer more...
Location:Salt Lake City, UT
Company:Rockwell Automation
First posted:August 30, 2017 (last updated 30+ days ago)

Position Summary:
Provides customer support and engineering through the performance of small projects, on-site installation, as well as troubleshooting, service, and repair of complex equipment and systems.


  1. Product and system start-up, system integration support, and production optimization.
  2. Consultation regarding the application of products, technologies, manufacturing processes and industry-specific applications
  3. Project and site management support including management of project activities such as scheduling, budgeting and human resources to ensure that the project meets the customers and Rockwell's expectations.
  4. Identification and correction of hardware failures, firmware problems and programming deficiencies, as well as the implementation of hardware/firmware updates and upgrades.
  5. Instruction/training of customers on proper use, operation and maintenance of Rockwell Products.
  6. Development, implementation and execution of predictive and preventive maintenance programs.
  7. On-call emergency service support and troubleshooting assistance (24X7).
  8. Travel to remote work sites from the service engineer's field office city location will also be required. (Work assignments at remote city locations may be for extended periods of time.)
  9. Medium Voltage Drives
    • Configuration, start up, troubleshooting, and preventive maintenance of PowerFlex 7000 MVD
    • Experience with applications in Mining, Oil & Gas, W/WW, Metals
  10. Low Voltage Drives
    • Configuration, start up, troubleshooting, and preventive maintenance of PowerFlex 4, 40, 400, 70, 700, 753, 755, 523, 525, 527
    • Experience with applications in Mining, Oil & Gas, W/WW, Food/Bev, Metals, Chemical, Life Sciences
  11. PLC/Control
    • Program development/modification, configuration, and troubleshooting of Rockwell Automation control systems (ControlLogix, CompactLogix, MicroLogix, SLC, PLC, RSLogix Studio/5000/500/5)
    • Experience with applications in Mining, Oil & Gas, W/WW, Food/Bev, Metals, Chemical, Life Sciences

Minimum Qualifications:

  1. Engineering degree (or) military experience in a related engineering field (or) technical degree with 7+ years of work experience
  2. 7+ years working independently with Low Voltage Drive, Medium Voltage Drives, and Control Systems
  3. Valid driver's license.
  4. Ability for local travel greater than 50% of time.
  5. Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel so classified.  Reasonable accommodations to essential functions of the job will be made if appropriate.
Rockwell Automation is an Equal Opportunity Employer.

Requisition Number:

Business Group:
Control Products and Solutions

Job Category:
Engineering and Technicians, Sales, Services, and Solutions

Relocation Eligible:

Position Type:
Full Time

No. of Positions:

Work State/City:
Salt Lake City - Utah

Company Overview:
Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley(R) and Rockwell Software(R) product brands are recognized for innovation and excellence.

When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.

You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth - and career opportunities.

As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.

EEO Statement:
Rockwell Automation is an Equal Opportunity/Affirmative Action employer.

If you are an individual with a disability and you need assistance or an accommodation during the application process, email our Talent Acquisition representative at (see application details).

Download the EEO is the Law poster and the supplement for more information.

See job description

This job position is no longer available.