Location:Charlotte, NC
Company:Compass Group USA
First posted:August 31, 2017 (last updated 2 weeks 1 day ago)


 Click here to Learn More about a Career with Compass Group

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 200,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.

Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.


Key Responsibilities:

This position serves as primary contact for all incoming telephone and email inquiries relative to interpreting policies, procedures, and programs, for all Associates. First responder, via phone or email, for SpeakUp reports, HR investigations, disciplinary actions, or other Company employee relations matters as required. 

  • Responds to telephone and email inquiries, and SpeakUp Reports from all Associates regarding employee relations matters by:
    • Interpreting and explaining company policies (e.g. disciplinary guidelines, performance management, benefits), procedures, practices, and programs;  referring questions and issues to Payroll or Benefits Help Desks when questions and issues are outside of the scope of HR policy explanation; acting as intermediary between Associates and the Payroll or Benefits Help Desks when Associates escalate unresolved benefits and payroll issues to HR
    • Providing guidance to managers in handling difficult or complex employee relations issues and in resolving complaints or disputes, such as advising managers on appropriate disciplinary actions and procedures to ensure consistency; and providing risk assessments for terminations
    • Investigating issues and providing resolution on the following: complaints about working conditions, disciplinary actions, Associate and applicant appeals, alleged wrongful terminations, harassment and discrimination allegations, or other HR related matters
    • Researching complaints from Associates about all salary/wage treatments (e.g. merit increases, promotions, demotions, adjustments) when issues are not resolved through the standard processes in accordance to policy.  Contacts operations on all discrepancies as appropriate to ensure compliance
    • Providing advice to managers on reductions in force, position eliminations, and layoffs to ensure proper policies and procedures are followed
  • Consults with the HR Service Center's management team and in-house Legal Counsel as needed to obtain advice on problem resolution.  Escalates issues as appropriate to field HR Consultants for investigation and resolution. 
  • May assist with follow-up on SS# mismatch issues
  • May work on special projects, both independently and as part of a team
  • Bilingual HR Advisor may assist with translation of investigative documentation from Spanish to English, as needed 


  • Bachelor's degree in Human Resources, or equivalent degree, or equivalent related experience
  • Three to Five (3-5) years of direct employee relations experience or Five to Seven (5-7) years as an HR representative/generalist in a large company or supporting a line Business Unit with a strong emphasis on employee relations.
  • English/Spanish bilingual preferred
  • Strong computer skills including ability to perform queries in SAP, generate reports, perform web-based research, and create case management files in HR software
  • Working knowledge of employment labor law in multiple states
  • Proven ability to:
    • Research topics on the Internet and through other available resources.
    • Manage priorities and workflow.
    • Work independently and as a member of various teams and committees.
    • Work effectively in an unstructured, fast-paced and P&L driven environment.
    • Handle multiple projects and meet deadlines.
    • Prepare reports and business correspondence.
    • Deal effectively with a diversity of individuals at all organizational levels.
  • Proven experience in conducting internal investigations and recommending appropriate course of action/resolution required.
  • Creative, flexible, and innovative team player
  • Strong interpersonal skills
  • Excellent written and verbal communication skills
  • Commitment to excellence and high standards
  • Strong organizational, problem-solving, and analytical skills
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • aPHR, PHR or SHRM-CP desirable


Apply to Compass Group today!

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Location: North Carolina-Charlotte
Activation Date: Wednesday, August 30, 2017
Expiration Date: Friday, August 31, 2018
Apply Here Areas of Interest:Human Resources

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