Issues Coordinator- Business Analyst more...
Location:Saint Louis, MO
Company:Express Scripts
First posted:August 31, 2017 (last updated 4 days 17 hours ago)
x

POSITION SUMMARY

The Business Systems Analyst Role Business Systems is responsible for day-to-day management of client communications. Participates in evaluation and prioritization of customer/user requests.  Facilitates communications between clients and internal teams, ensuring client reliability concerns and questions are being addressed.  Manages time commitments between client and teams by ensuring delivery of applicable reporting and reliability for the services.  Participates in process improvement and cross-departmental technology initiatives, as well as improvements in interactions between team and client.

ESSENTIAL FUNCTIONS

  • Manages relationships with internal business partners and external clients.

  • Manages interactions with clients supporting their specific services.

  • Develops and communicates reliability reporting to support client issues.

  • Manages forecasts to address growing client needs.

  • Works with departmental leadership to develop and implement strategic business work plan goals.

  • Reports progress to senior management.

  • Participates in special projects or task forces as assigned.

  • Manage relationships between internal partners.

  • Works with IT Management team to analyze operations and efficiency of the IT group and recommend process improvements.

  • Resolves escalating issues.

  • Tracks and reports metrics.

  • Reports business friendly language for application releases.

  • QUALIFICATIONS

  • BA/BS degree in Information Systems or related field.

  • 2-5 years relevant experience.

  • Microsoft application software (i.e., Word, Excel, Visio)

  • Ability to lead, motivate, handle difficult employee relations issues and create a culture that supports high employee morale in local and remote locations.

  • Conceptual knowledge of IT concepts, procedures and practices.

  • Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.

  • Demonstrated ability to prioritize work load and meet project deadlines.

  • Excellent oral and written communication skills.

  • Ability to build strong relationships with business and other IT leaders.

    ABOUT THE DEPARTMENT

    Do you enjoy thinking strategically about the full life cycle of a technical product? Are you a techy type with the people skills to go with it? If so you may find a fit within technical product management, the team that manages our technology product portfolio and roadmap creating, executing and helping to deploy scalable solutions used by our clients and members every day. If weve peaked your interest, lets strike up a conversation.

    ABOUT EXPRESS SCRIPTS

    Advance your career with the company that makes it easier for people to choose better health.

    Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

    Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation. Express Scripts is a VEVRAA Federal Contractor.

    *LI-RH1


Send this job to yourself or a friend.
Read important tips before applying!


Please mention DiversityJobs.com
if asked how you found this job.
»