SYSTEM PATIENT EXPERIENCE MANAGER more...
Location:Charleston, SC
Company:Compass Group USA
First posted:September 01, 2017 (last updated 2 weeks 4 days ago)
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Description:

                                                         

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals among their 1200 healthcare clients and across the nation in 39 states. Crothall has earned a spot on the Top 100 Best Places to Work in Healthcare in 2013, 2014, and 2015, and a Becker's Healthcare Top Places to Work in 2016. Our core services include: Environmental Services, Patient Transport, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory Services. For more information, go to (please use the apply button below).

Key Responsibilities:

  • Greets/meets patients as admitted and during stay-contacts approximately 100 patients daily
  • Educates patients on services provided by Environmental Services; probes for concerns, needs, and impressions of service
  • Identify through interviews, discussions or observations opportunities to improve inpatient experience
  • Work collaboratively with housekeepers and supervisors to enhance inpatient experience-resolving patient concerns, addressing special requests, providing creative "touches"
  • Dispatch concerns regarding other department services to appropriate personnel
  • Follow-up on every concern to ensure that resolution occurs and that patient perceives this resolution
  • Relate in a positive, can-do spirit to housekeepers, nursing and department personnel and visitors
  • Implement and administer the "Fresh as a Daisy" program. Obtain materials, arrange distribution
  • Plan, design and execute hospitality training programs for hourly and supervision staff. Work collaboratively with Department Director of Training and our Corporate Director of Training.  Design group programs at least bi-monthly. Additionally, design and administer one-on-one hospitality-focused training for hourly employees-both day aides and techs and evening turndown personnel.  Serve as department patient advocate. Inform management when conditions or practices are unsatisfactory
  • Maintain positive attitude-exude "can-do" image
  • Perform assignments as directed

Preferred Qualifications:

  • HS diploma/GED or equivalent combination of education and experience
  • 2-3 years in-servicing experience in customer service training
  • Hospitality and healthcare experience preferable
  • 3-4 years experience in service-oriented operations
  • 2-year degree preferred
  • Good coaching and on the job training skills required
  • Excellent organizational skills and ability to multi-task essential

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Location: South Carolina-Charleston
Activation Date: Friday, September 1, 2017
Expiration Date: Sunday, September 2, 2018
Apply Here Areas of Interest:Environmental Services


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