Blingual Customer Care more...
Location:Franklin, TN
Company:CDI Corporation
First posted:September 01, 2017
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Blingual Customer Care Franklin, Tennessee, United States

Special Notice, the Manager is looking for 1 of the 5 positions to have a bi-lingual candidate who speaks, reads, writes, French Canadian Some of our cases come from Canada and are in French. Its not a huge portion but we need to have someone who can read and understand those cases.

Please make a note at the TOP of the Resume if your candidate is bi-lingual when submitting the Resume.

Philips is seeking a candidate(s) who will be responsible for the service record review of complaints. Ensuring quality records, identifying potential FDA reportable events and/or Business Unit follow up and escalation. This role is also responsible for corresponding with the Customer Care Solutions Center and Field Service Organization to ensure a complete and quality record.

  • A BS/BA or equivalent experience in business is preferred.
  • Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required.
  • Good clear and concise oral and written communications skills are a must.
  • Good organizational and time management skills.
  • Intermediate skills in using MS Windows and Office (e.g., Word, Excel).
  • Familiar with FDA regulations including FDA CFR: 820.803, 820.100 and 820.198, and

820.200 is a plus.

  • Follows methods and procedures.
  • Works on assignments requiring considerable judgment and initiative. Understands

implications of work and makes recommendations for solutions.

  • Work well within a team environment to accomplish departmental goals.

Ideal candidate is able to work well in a professional environment as a member of a large and diverse team within a corporate setting. Strong attention to detail and self-motivation is a must. We put a high emphasis on teamwork. Candidate must have a positive attitude and work very well with others.

Highly motivated candidates who work cohesively within the team and perform their jobs at a high level have the potential to become permanent.

Type: Contract

Reference ID: 375389


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