Analyst, Customer Success Strategy & Analytics more...
Location:San Francisco, CA
First posted:October 15, 2020

Location: California - San Francisco
Location: Indiana - Indianapolis
Location: Illinois - Chicago

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Job Category
Customer Success Group
Job Details

Salesforce is seeking a highly driven, strategic, and seasoned analyst to join the Customer Success Group. This role is a hybrid of traditional jobs in strategic planning, sales operations, finance, and business analytics " requiring a mix of strategy, go-to-market design, market analysis, sales optimization and business operational support.

The ideal candidate is comfortable with ambiguity and can readily adapt to shifting priorities. He or she has a passion for identifying opportunities for improvement, is analytical in nature, has a track record of building compelling stories with data, and thrives in a fast-paced environment handling multiple projects at once. This person is looking to get an in-depth understanding of all the functions across the Customer Success organization and is motivated by working on high-impact projects. This position reports to the Director, CSG Strategy & Analytics.


  • Partner with cross-functional teams to extract insights from data and deliver strategic recommendations
  • Effectively assemble ideas and hypotheses together to create high quality presentations for a diverse set of problems
  • Identify areas of improvement across our operations and develop, mature, and articulate strategies in collaboration with the relevant teams to address gaps
  • Structure and drive key strategic initiatives focused on improving business performance
  • Lead analyses of business performance to drive business impact
  • Design and interpret key performance metrics. Deliver insights & recommendations
  • Work hand in hand with leadership to ideate and evaluate Go-to-Market changes
  • Assist in developing and delivering presentations for senior executives
  • Assist in troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes
  • Develop relationships, communications, and process across the CSG organization to enable integrated planning and execution across teams
  • Drive program management and support with global and matrixed teams from gathering and documenting complex business requirements and ensuring timely deliverables
  • Own and be the face of the annual communications planning process to the CSG field which includes change management and enablement

Required Skills/Experience:

  • Excellent change management leadership skills including communication, training and process transformation
  • Analytical mindset with a track record in crafting visually appealing and compelling stories and recommendations for executive-level consumption
  • Motivated self-starter who works exceptionally well in an unstructured environment and can easily juggle multiple priorities and initiatives at once. No 2 days are the same
  • Highly adaptive with a proven ability to work independently in a fast-paced and high-pressure environment
  • Proven ability to drive the details of a complex project plan spanning multiple teams
  • Strategic, quantitative, operational thinker who can see the big picture, and granular details as needed
  • Unafraid to question the status quo
  • Team player with strong interpersonal, leadership, and communications skills with a track record for collaborating to drive greater impact
  • Understanding of Software as a Services (SaaS) business model
  • Passion, humility, and integrity
  • 3-5 years of experience in deep management consulting and/or sales strategy & operations background
  • 1-2 years of project management experience
  • Undergraduate degree minimum
  • Advanced Excel and PowerPoint skills are a must. Experience with (please use the apply button below), Tableau, Smartsheets are a plus.

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This job position is no longer available.