Vice President, Productivity and Effectiveness more...
Location:Cleveland, OH
First posted:December 23, 2020

Our Ideal Candidate

Is a visionary in the area of modern field education.  The VP,  Productivity and Effectiveness is chartered with acceleration of onboarding, sales ramp and the cultural assimilation of our Field Operations employees and Partners within our Ecosystem. Curate scalable enablement paths designed to ensure consistency, repeatability, and proficiency that supercharges Elastics growth. Thinks outside the box; do you focus on selling your company's products?  Or do you have an eye and ear for asking questions about your customers problems and a desire to participate in the solution?

You are a forward-thinking, enthusiastic, and experienced field enablement expert with an opportunity to drive significant value for Elastic.  Ensuring alignment with  Sales, Marketing, Partner and Product organizations you will to design, deliver, the next evolution of cutting-edge field enablement programs and solutions that elevate capability and drive performance. This strategic and pivotal  role necessitates a  deep expertise in sales education, experience developing and executing innovative field enablement solutions, with  best-in-class delivery modalities.  Last but not least, you must incorporate metrics to measure the impact of programs and measure the improvement of success and productivity.

What You Will Be Doing:

We are seeking a forward-thinking, enthusiastic, and experienced field enablement expert delivering high quality, easily consumable field education content and programs in a comprehensive and modern way. You know how to develop resilient and adaptive sales teams through  operational excellence, leveraging digital tools, micro learning, and traditional educational models to achieve Elastic's goals while increasing productivity.

A successful candidate will:

  • Lead and manage a high-performing team focused on the design, delivery, effectiveness, and continuous improvement of the portfolio of enablement programs, reference materials, and distribution/delivery mechanisms
  • Train and enable employees by building a modern self paced learning environment that encompasses both digital, and in person learning modalities. 
  • Bolster our employee, customer and partner ecosystem through increased proficiency and enablement. 
  • Grow and mature our ecosystem of partners, support, solutions architects, and technical talent through development and delivery of Elastic learning paths and programs
  • Proactive identification and solutioning for sales process inefficiencies, bottlenecks, and inconsistencies, focused on expediting ramp, improving efficiencies, and increasing customer satisfaction and retention
  • In partnership with sales operations, measure effectiveness across the various sales teams, each milestone and against each stakeholder in the sales process
  • Curriculum development of sales and enablement programs including; content, tools, playbooks and training to create a coaching culture and reinforce selling skills, sales motions, and process best practices to increasing velocity of selling cycle
  • Prioritize and align enablement and productivity needs by identifying biggest sales and skill gaps, while mapping solutions to company priorities across on-boarding, product/solutions training, and role-level learning paths
  • Partnering with the Marketing, Customer Success, Product, Finance, and People teams to develop programs, identify opportunities or gaps, and connect enablement findings and initiatives to in-the-field actions and outcomes
  • Define, track, and report on key metrics that indicate sales effectiveness improvements and skill development, and program effectiveness

What You Bring Along:

  • 15+ years experience customer success education, sales training and/or enablement for a high growth software company. Direct selling experience a plus
  • Unrelenting focus on results and problem solving; you see a problem and provide thoughtful solutions
  • Adaptive in the face of change, iterative in your designing process and consider feedback or failure as motivation to learn and grow
  • You know how to build trust and strong relationships across various departments; can speak their language and together create world-class programs
  • You are continuously learning; stay up to date on the latest industry standards and tools to support a fast-growing sales org and partner ecosystem
  • Proven track record of producing and hosting educational events, driving adoption, and measuring the impact of enablement programs
  • You demonstrate the ability to scale and equip the business in a strategic manner, communicate big picture opportunities and make data-driven decisions
  • Humble and ambitious; you approach peers, partners & customers with kindness and consideration
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