Senior Technical Program Manager more...
Location:San Francisco, CA
First posted:November 24, 2020 (last updated 30+ days ago)

Location: California - San Francisco

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Job Category
Products and Technology
Job Details

In this critical Technical Program Manager role you will join our fast-growing team as a program designer and facilitator for successful and predictable delivery of key product initiatives.  Program Managers are team players who support and protect our core values, respect for our people, and keep trust first and foremost throughout program lifecycle. Product programs at MuleSoft spans from portfolio management through to product, customer and company readiness, including field enablement and customer validation.  In this role you will help product teams from Architects to Devops manage complex dependencies and aggressive initiative timelines.  The position requires working cross-functionally with MuleSoft Sr product leadership (C-level & SVP) as well as product managers and team leads from engineering, architecture, user experience, product marketing, sales, technical field and back-office teams.  The ideal candidate must enjoy being challenged, learning-by-doing, working as a team and have excellent communication and people skills. You're a great fit for this role if you have experience working across the software development lifecycle from incubation to operation, are a lean-agile guru, a stakeholder wrangler, a strong communicator and a driver of collaborative change management processes.

Program management responsibilities

  • Act as expert and trusted advisor for all internal product lifecycle and business processes   
  • Help design & roll out  internal process workflows and metrics
  • Provide guidance and coaching to help teams understand and follow best practices
  • Drive clear decision making (process, tools and facilitation) required to balance risk, effort and timelines
  • Ensure proper data collection and monitoring tools and dashboards are in place
  • Facilitate cross-functional collaboration
  • Facilitate the development of collaborative cross-team dependency solutions
  • Communicate effectively with technical and non-technical stakeholders
  • Guide timely escalation and/or negotiation up the chain when needed
  • Lead and implement process improvements (change management)
  • Ensure appropriate, regular cadence of communication across all stakeholders
  • Conduct retrospectives and gather feedback and data on program success metrics
  • Work to improve processes while managing active projets
  • Drive planning and execution with initiative owners
  • Work with product owners to break down and organize work into an effective plan 
  • Ensure visibility of work and its status in our systems of record 
  • Proactively identify and  track risks and mitigations

Position deliverables 
In 30 days you will

  • Learn existing programs by shadowing and assisting other program managers with initiatives in flight
  • Learn our systems of record (Aha, Jira)
  • Learn who key stakeholders are 
  • Understand Anypoint Platform products (take our Fundamentals course)
  • Begin onramp to your assigned program initiative & perform current state assessment

In 60 days we expect you to

  • Work with stakeholders to develop & document initiative approach 
  • Create strategy and comprehensive roll out and change management plan
  • Ensure clear success goals, metrics and acceptance criteria are set & agreed upon
  • Get cross-functional feedback and alignment on program plan & metrics

Within 90 days you will be able to

  • Ensure initiative entry criteria is complete and conduct kickoffs
  • Drive regular cadence of initiative reviews and updates  
  • Prepare initiative status reports and executive staff briefings

Minimum experience required


  • 5+years experience managing technical, complex initiatives & projects from initiation to completion for a SaaS/PaaS based organization
  • Bachelors degree in information technology, information security, computer science, or STEM discipline
  • Superior problem solving and troubleshooting skills and the ability to exercise sound judgment to manage issue resolutions. 
  • Proven ability to work and effectively, prioritize and organize your work and the work of others in a highly dynamic environment 
  • Ability to execute and manage performance and expectations within a cross-functional, matrix management environment
  • Experience working with software incubation projects & lifecycle management
  • Experience practicing principles of Lean and Agile and how to blend with traditional project management best practices
  • Preference for collaborative work as a member of a multidisciplinary team
  • Experience overcoming the difficulties of managing projects with remote and global team members
  • Strong written and oral communication skills
  • Ability to perform business / systems analysis to assist with process solutions 
  • Experience with using JIRA
  • Familiarity with MuleSoft and Salesforce a strong plus
  • Preferred certifications in one or more: Agile Scrum Master, Kanban, Scaled Agile,  APMG, Six Sigma Belts


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