Senior Technical Program Manager, MuleSoft more...
Location:San Francisco, CA
First posted:January 09, 2021

Location: California - San Francisco
Location: New York - New York
Location: Massachusetts - Burlington

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Job Category
Products and Technology
Job Details

Team Overview
Product Programs at MuleSoft spans from portfolio management to product, customer, and company readiness, including field enablement and customer validation. Technical Program Managers (TPMs) are team players who support and protect our core values, respect for our people, and keep trust first and foremost throughout the program lifecycle. The ideal candidate must enjoy being challenged, learning-by-doing, working as a team, using data to inform decisions, and have excellent communication and people skills. You're a great fit for this role if you are an experienced manager, have experience working across the software development lifecycle from incubation to operation, hold an analytic mindset, are a stakeholder wrangler, a strong communicator, and a driver of collaborative change management processes.

Role Overview
In this critical TPM role, you will join our fast-growing team as a program designer and facilitator for successful and predictable delivery of key infrastructure initiatives. You will partner closely with Site Reliability, Quality, Security, and Compliance teams to drive infrastructure change and help product teams manage complex dependencies and aggressive initiative timelines to realize requirements. The position requires working cross-functionally with MuleSoft senior product leadership (C-level & SVP) as well as product managers and team leads from Engineering, architecture, User Experience, Product Marketing, Sales, Technical, Field, and back-office teams.


  • Act as expert and trusted advisor for all internal product lifecycle and business processes.

  • Drive clear decision making (process, tools, and facilitation) required to balance risk, effort, and timelines.

  • Drive planning and execution with initiative owners.

  • Help design & roll out internal process workflows and metrics.

  • Lead and implement process improvements/change management while managing active projects.

  • Provide guidance and coaching to help teams understand and follow best practices.

  • Ensure proper data collection and monitoring tools and dashboards are in place.

  • Facilitate cross-functional collaboration.

  • Facilitate the development of collaborative cross-team dependency solutions.

  • Communicate effectively with technical and non-technical stakeholders.

  • Work with product owners to break down and organize work into an effective plan.

  • Ensure visibility of work and its status in our systems of record.

  • Proactively identify and track risks and mitigations.

  • Conduct retrospectives and gather feedback and data on program success metrics.

  • Ensure appropriate, regular cadence of communication across all stakeholders.

  • Guide timely escalation and/or negotiation up the chain when needed.

Minimum Qualifications

  • 5+ years experience managing technical, complex initiatives & projects from initiation to completion for a SaaS/PaaS based organization.

  • Superior problem solving and troubleshooting skills and the ability to exercise sound judgment to manage issue resolutions.

  • Proven ability to effectively prioritize and organize your work and the work of others in a highly dynamic environment.

  • Ability to execute and manage performance and expectations within a cross-functional, matrix management environment.

  • Experience working with software incubation projects & lifecycle management.

  • Experience practicing principles of Lean and Agile and how to blend with traditional project management best practices.

  • Experience overcoming the difficulties of managing projects with remote and global team members.

  • Strong written and oral communication skills.

  • Ability to perform business/systems analysis to assist with process solutions.

Preferred Qualifications

  • Knowledge of security and compliance standards (SOX, SOC1/2, PCI, etc.).

  • Experience in platform security and/or platform compliance.

  • Familiarity with MuleSoft and Salesforce a strong plus.

  • Preference for collaborative work as a member of a multidisciplinary team.

  • Experience with using JIRA.

  • Certifications in one or more: Agile Scrum Master, Kanban, Scaled Agile, APMG, Six Sigma Belts.


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