Director, Employee Communications more...
Location:Chicago, IL
Company:American Medical Association
First posted:April 27, 2021
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Director, Employee Communications
Chicago, IL

The American Medical Association (AMA), a nonprofit, is the nation's largest professional Association of physicians. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation.  To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

As an employer, we are dedicated to many efforts, including employee learning and development, social responsibility, diversity and inclusion and wellness. 

Our well-defined culture has strongly impacted the prosperity of our organization.  Our foundational values of Respect, Integrity, Innovation, Impact, Collaboration, Agility, Equity, and Trust are at the core of our efforts and continue to shape the success of the AMA.

We have an opportunity at our corporate offices in Chicago, IL for a Director, Employee Communications on our Enterprise Communications team. The Director of Employee Communications serves as a primary strategist for communicating with and engaging with AMA's employees, this role helps shape many internal efforts, and leads plans to connect and inform employees on the programs and information they need to shape their experience, and their careers, at the AMA. This role helps business leaders and subject matter experts, communicate their perspectives, results, and goals with the entire enterprise, while ensuring alignment with the AMA's strategic goals and weaving the narrative into the messages. Responsible for building the strategy and developing the editorial and programming content to improve communications and to strengthen AMA's connection with its employees via engagement strategies.

RESPONSIBILITIES :

Strategically pursue employee engagement 

  • Design, implement and measure a strategy to increase employee communications and engagement; influencing and emphasizing an environment where employees can feel both connected and informed about the AMA
  • Identify and execute a roadmap of internal programmatic efforts in response to expressed employee needs; seek or create opportunities to meaningfully connect employees with one another and AMA's strategic work, values, and mission
  • Lead coordination and collaborate on communication related to enterprise employee communications, engagement surveys and associated workstreams

Oversee internal communication editorial channels

  • Continuously evolve the editorial approach of internal communications to ensure that employees understand AMA's strategic work and priorities
  • Oversee and enhance the tools and channels utilized for internal communications, including an intranet, digital newsletter, digital signs, events, social sharing tools, training programs, measuring channel performance, and evolving the channels per enterprise resources and priorities
  • Ensure that AMA's narrative is embedded into cross-enterprise AMA communications initiatives; facilitate and develop the authentic voice of AMA's leaders via internal channels
  • Advise AMA leaders on communications strategy and develop messages and materials for internal leaders
  • Lead development of AMA's frontline communicator program; maintain spokesperson material and facilitate experiential training for these employees -- identifying and driving forward opportunities to tell AMA's stories
  • Oversee the strategic approach and creation and distribution of multi-media storytelling

Internal collaboration

  • Prioritize enterprise-wide collaboration through two-way communications, identifying ways to tell stories of the people and teams who help the AMA lead the national conversation on health care
  • Partner with EC and Member and Marketing Experience (MMX) colleagues for cohesion; collaborate with representatives from all of AMA's Business Units to create cohesive, clear and inclusive communications solutions from concept to completion
  • Serve as EC lead on various internal committees, campaigns, and announcements; create and oversee the implementation of communications plans related to these endeavors
  • Plan and coordinate enterprise-wide events including annual all-employee town hall and other events hosted by the CEO and other SMG-level leadership

Team leadership, staff management & administration

  • Lead, supervise and develop the employee communications and engagement team
  • Lead internal emergency communications response to all employees via AMA's emergency alert tool
  • Lead platform development strategy for AMAtoday, troubleshoot and support the business strategy of our internal communication channels; evaluate and select tools for internal communications

May include other responsibilities as assigned


REQUIREMENTS :

  1. Bachelor's degree in communications, journalism or comparable required; Master's Degree in communications, management and/or journalism preferred
  2. Minimum 10 years of relevant communication experience; health care sector experience strongly preferred
  3. Minimum 5 years of experience in people management with a demonstrated record of success
  4. Leadership experience in communications - specifically defining and executing a strategic roadmap
    and in developing, managing, and measuring the impact of communications and engagement strategies
  5. Experience working collaboratively across a matrixed organization and managing multi-stakeholder programs
  6. Outstanding problem-solving skills and demonstrated project management skills required; experience managing and prioritizing multiple, complex tasks and responsibilities
  7. Experience producing and incorporating multi-media content, including video into editorial content
  8. Polished interpersonal, consensus-building, and negotiation skills
  9. Expert-level written and verbal communication skills, including experience and comfort presenting or facilitating in a large group setting
  10. Some travel required

The AMA offers competitive salaries, including an incentive plan; excellent benefits and progressive technology.  Our office is a business casual environment and we respect work-life balance.  The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago. 

We are an equal opportunity employer, committed to diversity in our workforce.  All qualified applicants will receive consideration for employment.  As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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