Communications Manager more...
Location:New York, NY
Company:Wolters Kluwer
First posted:June 05, 2021

Location: USA-NY-New York-Liberty St
Location: USA-TX-Work from Home
Location: USA-PA-Work from Home

Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services. Wolters Kluwer reported 2020 annual revenues of 4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

Wolters Kluwer's Global Business Services (GBS) group is seeking a Communications Manager to join our team. As a Communications Manager on our business services team, you will support a variety of technology, finance and business strategy initiatives while promoting a broad range of employee engagement programs. Global Business Services' (GBS) goal is to make things simple, better and efficient for employees across the organization. You will support that goal by communicating the deployment of enterprise tools and resources, preparing regular contributions to existing employee channels and curating content for a diverse array of employees in multiple countries around the world. The person in this role will work as part of a team to contribute ideas and improve our overall digital content strategy, communicating across teams on a regular basis.

Essential Duties and Responsibilities:


  • Work with stakeholders across GBS to conceptualize, develop and write comprehensive communications plans for the rollout of new tools, resources and products, while continuously proposing new styles, concepts and content types

  • Collaborate with subject matter experts and leaders to develop and co-create programs to promote key solutions

  • Handle technology-related crisis communications, coordinating across the business including review with legal and senior stakeholders

  • Support technology acquisitions by creating communication timelines, new materials and socialization plans across teams

  • Develop and contribute to year-round content campaigns by creating ongoing content for distribution across a variety of channels

  • Conceptualize, research and prepare content including the development of thematic articles, monthly tips, spotlight stories, product overviews and case studies

  • Drive year-round webinar series including content development, speaker prep, presentations and promotion

  • Maintain ongoing analytics on programs and rollouts, regularly providing insights into content types and their performance; Oversee dashboard for GBS website

  • Represent team at weekly content meetings with divisional stakeholders

  • Work with Director of team on executive messaging and content i.e. monthly newsletters, video messages, etc.

  • Produce content for product landing pages, infographics, digital campaigns, employee newsletters, and company intranet articles

  • Leverage a variety of internal channels to promote corporate initiatives like the Wolters Kluwer Innovation Awards and featured events

  • Contribute to and support ongoing employee engagement programs (virtual spirit week, diversity celebrations, employee milestones, etc.) through the creation of human interest stories and by building interactive opportunities for staff to connect

  • Proofread and edit a variety of written and visual content before going to production. Must be able to edit and improve grammar, content structure, and overall quality.

  • Support content marketing efforts for GBS SMEs and topics including researching speaking/award opportunities, developing an editorial calendar and preparing content with business leads.


  • Format product-related content into multi-media templates for distribution to broad audiences; Develop new templates using existing tools as needed

  • Use content management systems to schedule and publish content across numerous internal platforms including SharePoint and Yammer.

  • Consistently review websites to ensure material is up to date, remove broken links, maintain site search functionality, etc.; Regularly add new content and work with developers to expand current features

  • Maintain distribution lists and monitor shared mailboxes

  • Maintain digital asset databases including photo library, bio database, etc.

Minimum Qualifications:

  • Bachelors degree in Communications, Marketing or Journalism or equivalent

  • 3-5+ years of experience

  • Proficient in Microsoft Office Suite

  • Experience and comfort with content management systems

  • Expert-level attention to detail and deadline-oriented

  • Excellent editing and copywriting skills; able to edit and improve on content written by other team members

  • Strong verbal and written presentation skills including ability to communicate complex ideas in a clear and concise manner; Ability to adopt different writing styles and voices depending on the subject and audience

  • Able to work under pressure quickly, effectively and efficiently

  • Able to collaborate effectively and build relationships across all functions and levels within the organization

Preferred Qualifications:

  • Relevant writing experience in content marketing, copywriting, or equivalent, including internships, volunteering, or on-campus newspaper, etc.

  • Experience managing a blog and/or other social media channels, professional or personal

  • Experience using Google Analytics or equivalent

  • An eye for design and photography

  • Knowledge of pre-and-post video production a big plus

This job position is no longer available.