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BMC Helix ITSM Engineer

Eliassen Group
United States, Massachusetts, Reading
55 Walkers Brook Drive (Show on map)
Dec 21, 2024

Description:

**Remote | Travel to Salt Lake City, UT Required**

We have an exciting opportunity for a BMC Helix ITSM Engineer with our industry-leading client.

Due to federal security contract requirements, applicant must be a United States Citizen.

Rate: $75 - $85 / hr. w2

Clearance:



  • Preferred: Top Secret (TS/SCI)
  • Acceptable: Secret
  • Open to considering candidates with any clearance level.



Location:



  • Candidates can live anywhere in the country.
  • Must be willing to commute or travel to Salt Lake City, UT for 1-2 weeks per month.
  • All travel expenses will be fully paid by client.



Responsibilities:

  • Navigate Windows Server OS
  • Troubleshoot incidents and problems with the Remedy System
  • Review logs and system performance; report anomalies using the incident management process
  • Use BMC Remedy logs and Developer Studio to troubleshoot complex workflow issues
  • Work with BMC to troubleshoot complex workflow issues
  • Perform patching and deployments
  • Ensure accurate and appropriate use of the system and data via configuration, maintenance, troubleshooting, and report development
  • Support the implementation of system enhancements to improve system reliability and performance
  • Fulfill standard requests such as report development, foundation data updates, and system monitoring
  • Develop BMC AR System and BMC ITSM using Developer Studio
  • Work with Smart Reporting or Helix Dashboards to build reports and dashboards using data from the ITSM system and other data sources
  • Install, upgrade, and troubleshoot BMC ITSM Suite
  • Coordinate large complex Remedy migration, upgrade, and development projects
  • Review complex customer functional requirements and determine how to deploy in Remedy
  • Produce professional-level technical documentation



Experience Requirements:

Experience - Required:



  • 5+ years of direct BMC Helix ITMS engineering and administration experience


Experience - Nice to Have:



  • Redhat OS navigation
  • BMC DWP and DWP Catalog (Linux) installation and troubleshooting
  • BMC Remedy Single Sign On (RSSO) installation and troubleshooting
  • Helix Dashboards installation and report creation
  • Experience with containerized infrastructures deploying BMC software



Education Requirements:

Required:



  • 5+ years of direct Helix ITSM experience with a BS Degree in computer science or related field -OR-
  • 8+ years of direct Helix ITSM experience without a BS Degree + a BMC Professional Certification



Nice to Have:



  • BMC Professional Certification in DWP-A, Helix CMDB, or Innovation Studio

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