ACCS Operations Manager

Department: Mental Health Community Services

Reports To: Senior ACCS Director

Mission Statement: Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

The ACCS Operations Manager carries out the operational functions to support the efforts of the ACCS Leadership Team in order to ensure effective, efficient, and high quality service provision. The ACCS Operations Manager supports Bay Cove's Mission by managing the day to day details which contribute to the effective functioning of ACCS staff as they partner with Persons to pursue their individual goals. The ACCS Operations Manager is the primary liaison to the ACCS/DMH Contract Monitoring and ensures that timely reporting and communications are delivered as expected.

This is a non-exempt position.

Supervisory Responsibilities:

At the discretion of the Senior ACCS Director

Essential Functions of the Position:

• Manage DMH enrollments of ACCS participants, process notifications received, and communicate with appropriate parties regarding status of these tasks.
• Oversee the administrative aspects of coordinating referrals to housing opportunities, including but not limited to, official communications with DMH, staff, and maintaining internal census.
• Collect, synthesize, and prepare data from Integrated Teams for DMH reporting purposes, including but not limited to, Data Risk Mitigation, Pathways to Licensure, Shared Risk, etc.
• Perform administrative duties including dictation and transcription, drafting of memos and correspondence, typing, and filing in a timely manner.
• Prepare meeting agendas, provide reminders, gather updates in preparation for meetings, take accurate meeting minutes, and distribute meeting minutes to appropriate parties.
• Track trends that are noted through the data collection process and use those to inform recommendations to the ACCS Leadership Team.
• Work with the MHCS Operations Manager and the Director of Quality Management to ensure the community and program staff have a clear understanding of expectations.
• Use recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.
• Perform other duties as assigned by ACCS Leadership.

Requirements for the Position:

• Bachelor's Degree required, preferably in Psychology, Social Work, or a related area
• High degree of personal organization, attention to detail, and time management skills.
• Previous experience working with individuals diagnosed with severe mental health issues strongly preferred.
• Knowledge of accounting procedures, medical records management, and personnel policies and procedures is preferred.
• Strong commitment to the right of each Person with mental health challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous support and services of their own choosing.
• Professional written and oral communications skills.
• Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
• Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments as needed.
• Use of personal cellular telephone for work communication.
• Valid driver's license preferred.
• Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.

Mission Traits:

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder/ partners.

• Dorchester, Boston, MA, USA