Assistant In Room Dining Manager

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The Assistant In-Room Dining Manager oversees the operations and the in-room dining experience for all guests, and ensures guest satisfaction with service, order taking, delivery, as well as menu and beverage descriptions.

Compensation: $78,000 per annum

Responsibilities and essential job functions include but are not limited to the following:

*Approach all encounters with guests and employees in a friendly, service oriented manner.

*Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.

*Act as liaison between servers, guests, and kitchen.

*Oversee and assist daily operations (morning, evening, overnight), cleaning duties within corporate SOP format, and requisition of necessary supplies

*Oversee guest selection and ensure proper placement and distribution

*Responsible for Shift staffing and table dressing area

*Supervise tabletop presentation for meal service

*Floor presence during shift, greeting and interaction with guests

*Prepare shift schedules according to Hotel occupancy and special functions

*Handle and resolve constructive guest feedback

*Complete menu knowledge

*May assist in other F&B outlet when needed

*Maintain inventory of equipment, linen and other supplies

*Monitor and control POS system with regards to guest checks and hotel reports

*Assume additional responsibilities in Restaurant Manager's absence

*Other duties as required

*Excellent customer service skills are required.

*Previous experience in an Assistant Food & Beverage Manager/Supervisory role preferably in a 5 star/diamond environment

*Clear & concise written and verbal communication skills in English are required.

*Must be proficient in Microsoft Office, namely Word and Excel.

*Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail is required.

*Knowledge of food and beverage, preparation techniques, health department rules and regulations, liquor laws and regulations

*Strong food/wine and liquor knowledge is required.

All your information will be kept confidential according to EEO guidelines.