Assistant Store Manager III - Ellicott City

Assistant Store Manager III

$19.10

We're seeking passionate, driven individuals to join our team as Assistant Managers! If you excel in overseeing store operations, driving sales, and providing exceptional customer service, then we want to hear from you. As an Assistant Store Manager, you'll play a crucial role in ensuring the success of our store, directly supporting operations, and leading our team to achieve our goals.

Join us as we continue Reverend John S. German's legacy of providing "Not a charity, but a chance," and seize the opportunities for personal and professional growth that come with it.

Job Summary:

The Assistant Store Manager III provides direct support to the Store Manager of a Band III store in overall store operations in an effort to achieve sales goals while providing excellent customer service to donors and shoppers. The Assistant Store Manager III is responsible for the management of a retail store location in the absence of a Store Manager.

Essential Duties & Responsibilities:

• Directly supports the Store Manager in all store operations and employee supervision
• Acts as lead greeter to customers and donors and sets the standard for excellent customer service.
• Assists in training, supervising, disciplining and scheduling staff and volunteers
• Assists in achieving budgeted sales goals while controlling expenses
• Achieves production goals
• Effectively investigates all accidents and injuries
• Maintains a clean and safe environment
• Reports known or suspected security or theft problems
• Assists customers with selections and purchases; processes donated goods in preparation for stocking the sales floor
• Ensure customers are treated in a fair, courteous and efficient manner
• Assists in ensuring merchandise colorization and categorization of store inventory and maintaining adequate store inventory
• Processes donated goods in preparation for stocking the sales floor
• Maintains a professional and courteous attitude at all times
• Promotes the mission and values of Goodwill and the Retail division
• Completes other duties as assigned

Education, Experience & Licensure Requirements:

• High School diploma or equivalent required
• 2 year prior supervisory experience in a retail or related environment required

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must possess a current valid driver's license and be fully insured according to Maryland law. Must have access to personal vehicle.

Scope of Supervision:

• Directly supervises retail store staff in various roles on shift; typically supervises between 4 - 12 full and part- time employees per shift

REPORTS TO: Store Manager

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, & Abilities:

• Complete tasks and assignments with numerous interruptions and little direct supervision
• Communicate clearly in person and on the telephone
• Provide and understand verbal instructions
• Strong supervisory and customer service skills
• Strong marketing and merchandising ability with knowledge of clothing and fashion trends
• Commitment to team building and improvement processes
• Self-starter attitude with flexibility to learn new job responsibilities

Full-Time Employee Benefits:

• Medical, dental, and vision insurance, voluntary life, and short-term disability insurance
• Employer paid life and long-term disability insurance
• 2 weeks' vacation, 10 days sick per year
• 10 holidays and 2 floating holidays for Admin and Workforce Development, 9 holidays and 4 floating holidays for Retail per year, holidays for the Contracts division is determined according to the government schedule in effect for those locations
• Tuition reimbursement up to 75% of tuition costs and 100% of fees
• 401(k) and 403(b) annual employer contribution
• Gym membership reimbursement, up to $60 quarterly
• Employee Assistance Program (EAP) - free counseling and referral services
• Credit Union membership at MECU and SECU
• 25% Store Discount

Physical Requirements:

Lift up to 50 lb. with frequent lifting and/or carrying of objects weighing up to 25 pounds. Stand for extended periods of time. Regularly required to walk/reach with hands/arms with full range of motion; climb or balance; stoop; kneel; crouch; crawl; push; pull; talk; hear. Frequently required to use hands & fingers to hold, handle & feel objects, knobs, keys and/or buttons.

Work Environment:

May be exposed to moving mechanical parts; wet and/or humid conditions; fumes or airborne particles & outside weather conditions. Noise level usually moderate.

TRAVEL REQUIREMENTS:

Up to 25% or working time

EOE/MFDV