Technical Product Manager - Contact Center Experience Solutions
Northwestern Mutual | |
United States, Wisconsin, Milwaukee | |
720 E Wisconsin Ave (Show on map) | |
Dec 16, 2024 | |
At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. This position is hybrid. Will require 3 days onsite in Milwaukee (M, T, and W). Summary As an Infrastructure & Cloud Services Product Manager, you'll build the tools and experiences that enable our development teams & end users to easily consume our platforms & services in a secure fashion with connectivity, governance, audibility, and operations being commodity. You'll work with a hardworking team of developers & engineers to define product vision, and strategy, and deliver experiences to enable clients to achieve financial security.The function of this role is to provide Product Management leadership to the team that focuses primarily on Contact Center Experience for front and back-office solutions including the contact center platform, telephony, caller authentication, workforce engagement, speech analytics, and automation solutions. We are looking for a highly motivated individual who enjoys working across large organizations and is passionate about the realm of enabling digital platforms for our engineering teams. Primary Duties & Responsibilities *Set Product Vision: Co-create and review with PM and Sr PM, the vision of the product. Analyze KPIs for measures of success and provide recommendations to Sr PM. Qualifications *Bachelor's Degree. Nice to Have Experience with deploying and managing Customer Engagement Platforms. #LI-Hyrid Compensation Range: Pay Range - Start: Pay Range - End: Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please c lick here for additional information relating to location-based pay structures. Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now! We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law. If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits. FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.
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